Put in a support ticket. They can datamine your account and see what's up
Yes, they can, and if you're very lucky they will restore your missing items. If you are only a little lucky, they will offer you 100 crystals to compensate you for your trouble. That's what they offered me when I did not get my raid rewards.
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I wouldn't accept this tbh. This isn't right fin it happened. Don't just move on chase it up!
-Sun Tzu
Yes, they can, and if you're very lucky they will restore your missing items. If you are only a little lucky, they will offer you 100 crystals to compensate you for your trouble. That's what they offered me when I did not get my raid rewards.
Don't worry they're gonna do this for crystals as well. $99.99 for a 50/50 chance of getting a vault