I completed all tiers of the R2-D2 event, but when I went to activate him, my WiFi glitched, and then I couldn't activate him. After closing out and restarting the phone and the app, R2-D2 was activated, but it says I only have 72/85 shards towards 6*.
I contacted customer service, and they said that because I have a "guest account", they cannot give me anything or do anything. Said something about it being their policy. This is ridiculous. It's bad enough that EA refuses to address the stupid "guest account" issue, so that I can never transfer the game to another device or link it to a game account in case I ever lose my phone, but to not give me any option to receive the shards for an iconic character that I won, on May 4 much less, is completely unacceptable.
@EA_Jesse @CG_Kozispoon
Will someone please address this and make it right??
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In any case, +1 for your trouble
And, worse of all, EA says that it's their policy to never give any help to such guest accounts.
EDIT: Thank you @EA_MindTricks.