Mods graphical (?) bug causing game crash

collisio

The bug exists from the February 2017 - at least.

Time to time when I'm scrolling the mods list up and down, sometimes entering into one toon and then another, removing and detaching mods - and there's at least one mod not upgraded to the max [15th] level - the bug's starting (see screens noticed below).
Until it's graphical issue only, I can keep laughing on it and playing, but after a few minutes of its appearance the game starts to stuck (the main sigh for me here is a "blackout" for a few seconds until a couple of minutes, when pushing the "Home" button) - and after a few more minutes of play crashes.

P.S. My phone is Samsung GT-I9500, running Android 4.4.2 (kernel 3.4.5-3327815)

https://ibb.co/cXDX8F
https://ibb.co/k6r8ha
https://ibb.co/evYX8F
https://ibb.co/ekXg2a
https://ibb.co/doj5TF

collisio

Any update on it?

CG_MindTricks

We've been unable to reproduce this issue. Can you please try to clear the cache and reinstall your game and check if this issue still occurs?
Thanks.

collisio

I'm doing that reinstall like once a month, because of other bugs.
But actually this bug isn't reproduced anymore, for the last like couple weeks at least.

collisio

The bug is being reproduced again.

collisio

Any update?

Hskull55

CG_MindTricks

We attempted another repro on Samsung Galaxy S4 / 5.0.1 and didn't manage to reproduce the issue. Maybe try updating the software on your device? Any chance you can provide more details such as:
- Does it occur at random when you just scroll up and down the mods section?
- Do you destroy any mod prior to the graphical glitch occurring?
- Any additional information?

Thank you.

collisio

1. Doesn't your QA make sanity tests on older mobile OS versions? Maybe it worth then to publish minimum requirements to the game on the Google Play and Apple Store pages of the app?
2. Yes, it occurs randomly. In most cases it starts when I'm detaching a mode connected by the blue line (i.e. < lvl 15. You know).
3. I never destroyed a mod. Don't see any sense in this action if I can sell it instead.
4. With every game update the issue occurs less and less frequently. It seems your coders do touch the mods code areas time to time. But that's just a feeling.
5. Anyways I would say this bug is less critical (I can just restart the app) than a ton of other existing ones, for example, the saved teams cloning / self deleting.