Google Gift Card Promotion?

Replies

  • Please sirs representatives from EA, honoring your commitments is the minimum you expect from a giant company like this and doing a promotion around the world.

    Gentlemen CGs, I ask that you help us with this slow and painful process, after all we are customers, very dissatisfied, and it is up to us to keep the game alive.
  • Please sirs representatives from EA, honoring your commitments is the minimum you expect from a giant company like this and doing a promotion around the world.

    Gentlemen CGs, I ask that you help us with this slow and painful process, after all we are customers, very dissatisfied, and it is up to us to keep the game alive.

    They just dont care.
    We are talking about spending money on their game and they don't care. At this point Im really reconsidering my spends on the game, after waiting 2 months to get what other's already have we have no good information about the promo in our country and we have to wait weeks after the ea support give an answer.
    This is just false advertising
  • Bought card from participating retailer
    .. but havnt gotten anything to say offer went through..... now when i try to buy crystals it only shows my 2nd google play account not my main one?? Was logged into main account when redeemed code
  • Great promotion, CG!!
    Really well done!
    Excellent communication about it.
    Great support for when things went wrong.

    Really, really...

    NOT!!!
  • Got my rewards 2 week after I make ticket and was sended to specialist.. I mean I understand they have thousands of reports like me and they need to look at it...
    In the end I did not expect I will get them so I'm happy. Thanks
  • Nerfdruids
    29 posts Member
    edited December 2017
    Bought card. Eb games in Aus. Guy at counter also confirmed instructions. all instructions followed. Didn't get anything. Knew i shouldn't of risked it. My google play store actually says 7* Rey and 3000 crystal promo under order history too.

    Who should i contact to try and get redeemed?
  • Yesterday, after 9pm, I received the prize for my Gift Card purchase. A card of $ 30.00 yielded 80 fragments of Rey Scarvenger and 750 crystals. I received an email from EA also stating that the prize was manually entered into my account.

    There were 13 days of waiting and finally solved. I do not know if I laugh or cry, but in the search for satisfaction I have to answer, "No, I would not do business with EA again."

    I am an unsatisfied consumer and this is very, very, difficult to reverse.
  • CountPookoo
    189 posts Member
    edited December 2017
    Very very confusing rollout for Australia...

    1. Google’s website advertises the promotion various stores (7/11 - JBHIFI - AusPost etc etc).

    https://play.google.com/intl/en_au/about/giftcards/#giftcards-retailers

    2. EA says the only authorised retailer is EB Games - EB Games are not listed on Google’s website.

    https://forums.galaxy-of-heroes.starwars.ea.com/discussion/136739/google-gift-card-promotion/p1

    So which is it? EB games or the resellers on Google’s website?

    I bought 3 cards ($50 each) two from EB games and one from JBHIFI - all cards do not work.

    No gift code showing up in my google account and no 7* star Rey (or crystals) in my game.

    Fix please? Who at EA do i need to email to fix this issue?
    Post edited by CountPookoo on
  • I don't know what country you're in but I bought a google gift card through amazon and it worked for me, I got the Rey crystal credit bonus stuff.
  • CountPookoo
    189 posts Member
    edited December 2017
    Whatelse73 wrote: »
    I don't know what country you're in but I bought a google gift card through amazon and it worked for me, I got the Rey crystal credit bonus stuff.

    Hey mate I’m in Australia - update on this btw...

    A mate bought a card from Kmart and it worked fine. In fairness i think the issue may be with Google not having the proper procedures in place to honor the “gift” and this in turn means EA doesn’t recognise the purchase as valid? He redeemed via his PC but had to then use his phone to redeem the card again before it showed up in his google account then he had to claim it before it showed up in his EA account - whole process took about 30mins.

    Pure speculation by me but if some cards are working and some are not then that would suggest an issue with the manufacturer of the card - ie: Google?

  • CountPookoo
    189 posts Member
    edited December 2017
    So again..who at EA do i need to contact to get this fixed? Google just emailed me back and said to contact the “app developer” and they can fix it - so I assume that is EA? So what is the contact detail at EA to get this sorted?
  • Khorvog_Karbossa
    1000 posts Member
    edited December 2017
    So I am wondering if I could get this promotion if I bought a gift card for exactly the cost of the veterans pack ($30 + tax) from amazon.com

    The list doesn't specify if that is okay.

    So if I got a $32 gift card from amazon.com as a digital code, and used that, would I be able to get the $25 reward?

    If someone responds to me, since the thread is constantly posted to, can you please tag my username?

    Country: United States
  • Suave_Joe wrote: »
    I bought a $50 card, redeemed it, got the rewards, but was charged $75 for the transaction. So no google credit for me. I opened a ea help case and they just keep pushing me about. Most recently they told me to post on this forum and @EA_Jesse and @CG_LucifersDaddy as apparently they are the only ones who can help.
    So i can i please have some assistance?

    Same problem for me. bought a 50€ card and I was charged 50€ for the "gift"... did you sort this out ?
  • Suave_Joe wrote: »
    I bought a $50 card, redeemed it, got the rewards, but was charged $75 for the transaction. So no google credit for me. I opened a ea help case and they just keep pushing me about. Most recently they told me to post on this forum and @EA_Jesse and @CG_LucifersDaddy as apparently they are the only ones who can help.
    So i can i please have some assistance?

    Same problem for me. bought a 50€ card and I was charged 50€ for the "gift"... did you sort this out ?

    Same here, except it was a $25 gift card and a $20 dollar charge for the gift.
  • I just bought the $50 google play card today from Target. Redeemed the card and everything worked as expected. Happy with the free crystals :smile:
  • Brazilians if brought R$ 100 or R$ 300 receive 5 stars Rey, plus if brought 3 x R$100 cards receive nothing from a R$300 card after, but most countries the players receive 7 stars Rey, plus 3 x prizes per card value. Why?
  • girt cards...make me feel....so like...taking a long nice relax.

  • Suave_Joe wrote: »
    I bought a $50 card, redeemed it, got the rewards, but was charged $75 for the transaction. So no google credit for me. I opened a ea help case and they just keep pushing me about. Most recently they told me to post on this forum and @EA_Jesse and @CG_LucifersDaddy as apparently they are the only ones who can help.
    So i can i please have some assistance?

    Same problem for me. bought a 50€ card and I was charged 50€ for the "gift"... did you sort this out ?

    Same here, except it was a $25 gift card and a $20 dollar charge for the gift.

    Did you guys ever get this sorted out? I just bought it and it's trying to charge me $20 for the gift.
  • You would think almost 2 months after this promotion first surfaced and nearing the end that this would be working by now.

    I decided to risk it. $50 card redeemed today and.... No rewards.

    I wonder if anyone at EA/CG/google think this promotion went well...
  • Sonido
    81 posts Member
    edited December 2017
    Suave_Joe wrote: »
    I bought a $50 card, redeemed it, got the rewards, but was charged $75 for the transaction. So no google credit for me. I opened a ea help case and they just keep pushing me about. Most recently they told me to post on this forum and @EA_Jesse and @CG_LucifersDaddy as apparently they are the only ones who can help.
    So i can i please have some assistance?

    Same problem for me. bought a 50€ card and I was charged 50€ for the "gift"... did you sort this out ?

    how EA can helo here??? its not EA sold you Gift Card, ask the shop which sold it to you
  • HershBathens74
    62 posts Member
    edited December 2017
    Sonido wrote: »

    how EA can helo here??? its not EA sold you Gift Card, ask the shop which sold it to you

    I contacted Google Play support who told me to contact AE support who told me to contact Google Play support. Who told me to send them a screenshot of my Google Play account...

    Post edited by HershBathens74 on
  • Hey guys, has anybody managed to do this promotion if you arent from one of the listed countries? Like being from country A which has no promotion (so stupid), and getting a card from online retailer in country B which has active promotion.

    It makes no sense to me to not offer the same advantage to all countries...
  • usArmyJedi wrote: »
    usArmyJedi wrote: »
    CaptainRex wrote: »
    usArmyJedi wrote: »
    Nikoms565 wrote: »
    usArmyJedi wrote: »
    Load of Kittens IMO. Android users get WAY more promotions than iOS has since the beginning of the game. How can you have cross OS servers but not have the same opportunities.

    Because one of the OS companies is willing to pay for more promotions.

    I understand your frustration, but don't quite get why many are having problems understanding how this works.

    No it’s quite easy to understand how it works. My issue is that the other OS (iOS) needs to be given opportunities as well. If apple doesn’t want to pay for promotions like these then the devs need to give the same treatment. Make it equivalent somehow. It’s not fair that let’s say out of 50 people are in same arena shard half is android and their progress is a lot easier because the other half isn’t given the same opportunity and have to spend more money. That’s my issue with it

    The devs could just say "Hey Apple users, spend $50 on crystals, and we'll give you 3,000 extra crystals, 1 million credits, and 330 Rey shards."
    That would go great for them, since it's pure profit. With this Google deal, people don't even need to spend the $50 on SWGoH to get the free stuff.

    Right?! It’s TOO easy to balance out the opportunities for both OS.. but they don’t want to because one company wants to pay for one and not the other? What’s that have to do with me? What’s that have to do with balance? I spend a fortune on this game and you’re gonna give one side a better means to spend money and not the other? Makes. No. Sense. They’ve been on a slippery **** slope since TB started they need to get it together
    Blame Apple, they absolutely could cut a deal too. Just because Google cut a deal doesn't mean that CG is obliged to go anything to make things 'fair' In fact, it's in CG's best interest to stay out of it. Giving a deal to Apple because Google did it just encourages Google to not do it again.


    Okay from your logic if you had 2 kids and you offered to buy shoes for both of them. One says no the other says yes. 1 week later your kid that declined is shoeless. You gonna not buy him shoes? Hope nobodies life is in your hand...

    I had to laugh, thank you. Let's hope phone games aren't the same as basic human needs.

    That said, if one kid didn't buy shoes, it might be fair to remind him he declined . . .

    but to make a more accurate analogy, Nike offers a two for one deal, Adidas doesn't. You are saying Adidas should, because you prefer Adidas, and you want the world to be fair to you. If then you bought addais and one of your kids went shoeless, well, yeah, you kind of deserve it.
  • Hey guys, has anybody managed to do this promotion if you arent from one of the listed countries? Like being from country A which has no promotion (so ****), and getting a card from online retailer in country B which has active promotion.

    It makes no sense to me to not offer the same advantage to all countries...

    Welcome to capital games
  • Hey guys, has anybody managed to do this promotion if you arent from one of the listed countries? Like being from country A which has no promotion (so ****), and getting a card from online retailer in country B which has active promotion.

    It makes no sense to me to not offer the same advantage to all countries...

    Well, people haven't been able to get the promotion when they've bought the cards from a listed retailer in a listed country. Good luck.
  • Worked for me. Got a $25 gift card for xmas and when i loaded it, the promo popped up. Funny thing is i had totally forgotten about the promotion so it was a nice surprise.
  • I bought today 3 google play cards from EB games in Australia. Didnt receive any of anything. Sent an Email to EA and spoke to goggle, who is still looking into it. sigh, why cant things just work out easier than this.
  • Bought a 30dollar card from EB in Australia a few weeks ago. Got the email receipt but no rewards. Took more than a week to get fixed.

    Bought a 20 a few days ago - not even a confirmation of the deposit, no sign of waiting rewards.
    Bought 2 x 30 cards earlier today - same lack of confirmation or rewards anywhere.

    This promotion is yet another example of the pathetic way this game is managed and the awful way the playerbase is treated.
  • Another Australian here with a failed EB Games redemption ($50 card). Had a case raised with EA for 5 days now, and they just keep asking me for proof of purchase, seller details etc.
    Was the first thing I attached in the case, so seems no-one is even looking seriously at it :(
    Have been handballed around, and with 'specialists' now. I won't hold my breath.
    Have a second card and haven't redeemed yet - was hoping it would be fixed by now. Have to redeem shortly for any chance I guess.
    Sucks that I'll miss getting some Nightsister shards with the crystals.
    If Anyone in Aus has luck with EB Games cards, please post how.
  • Wimma wrote: »
    Another Australian here with a failed EB Games redemption ($50 card). Had a case raised with EA for 5 days now, and they just keep asking me for proof of purchase, seller details etc.
    Was the first thing I attached in the case, so seems no-one is even looking seriously at it :(
    Have been handballed around, and with 'specialists' now. I won't hold my breath.
    Have a second card and haven't redeemed yet - was hoping it would be fixed by now. Have to redeem shortly for any chance I guess.
    Sucks that I'll miss getting some Nightsister shards with the crystals.
    If Anyone in Aus has luck with EB Games cards, please post how.

    Snap. 5 days waiting for a response from ea, had attached the info they would need like you.

    They responded advising my phone must have crashed when redeeming (er, no, no it didnt) and to restore purchases... er, no, the offer isnt in the purchases because it didnt work. And I'd already tried everything anyway like restore purchases, checking googleplay rewards, standing on my head, etc, in the hope i wouldn't have to deal with ea 'help'...

    Seriously, this far in to a promotion and its still not working and customer service is still not responding correctly or efficiently to resolve
This discussion has been closed.