I know this is going to be a long post, but I really like Star Wars and the concept of this game so I would really like it to be a great game.
I know there has been a lot of player calling for nerfs of certain characters in these forums, but I believe these are just symptoms of a much larger underlying problem. That underlying cause is the feeling of helplessness players feel in certain situations. That nothing they do can affect the outcome.
I believe that the current situation in the game has lead to this feeling of helplessness. Teams are focused around getting as many high damage attacks as possible as soon as possible. Because of how much better damage scales than HP and defense this means that if you do not have a team focused on these things you may have 1 or more dead characters before it is even your turn. Even if you do have a team build around this concept it comes down to RNG of who gets crits, where the AI attacks, and if you can kill one of the characters that has not acted yet to gain a significant advantage.
The Problems this Causes:
1. Many heroes are just obsolete. The number of characters that fit in this style of team is a small percentage of all the heroes available. Pretty much any character that is slow does not work. But the character must also either do high damage or protect the other damage dealers. If the character does not fit this style they are useless for PVP. I believe everyone wants to see a game where a variety of teams are viable.
2. PVP is very fast and very boring. PvP matches are usually decided in the first maybe 4 actions in the combat. This is in my opinion not very entertaining(but its just my opinion)
3. This kind of piggy backs on #1: There is no reason to really farm for other characters. In a well balanced game players can get their 5 maxed out and start farming for more experimental builds. This provides the game with entertainment as well as longevity. Since most characters are obsolete it doesnt matter who you farm for next.
The Causes of this problem: (as best i can tell)
1. The amount of damage characters do compared to defenses/health is too much. High damage characters fill their roll perfectly and feel like they do a lot of damage, but tanky characters can still be taken out in 1 or 2 attacks depending on crits so they really cant fill that roll. Support characters dont have the health or the damage to make up for the abilities they can use, but when they die in 1 shot it doesnt matter. None of the other character have the ability to let their kits shine because everyone is already dead.
Im sure ive left something out, but im currently at work and my thought process keeps getting interrupted. Id love to hear any other thoughts to this theory.