Usually when we get a fleet mastery event, we also get a pack for more shards. A lot of my guildmates saved up crystals to have enough for both a refresh and the pack to get the Executrix to 7*, but there was no pack this time. Was this a change of policy it a mistake?
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You're giving them too much credit. They probably forgot, and they've been caught before and they explained that it's RNG basically if the pack shows up or not. I kid you not.