Have an account on each device, then on the "old" device go to settings and Link Device. This will give you a code to enter on the "new" device. And then you're linked.
Hey guys. Long time miner of swgoh info from the forum, first time poster. Just wondering does anyone know how to go about logging in to android having previously used iOS? I'm sure they said was part of this QOL but can't fathom how to do it.
I am writing to express my frustration with the lack of clarity over this feature.
As a 2-year veteran player and one of the founders of a 5-guild alliance, I am disappointed that EA and CG have done little to support me in recovering my main account. The ambiguity over "link a device" has led me to deleting my 3M+ GP main account and overwriting it with an inferior <1M GP alt account.
It has been 4 days since the incident and neither company has done anything to support my needs besides claiming that my case has been "escalated" with the "specialist team." I have spent hundreds of dollars on the account and my guild officers, guildmates, and I are not pleased at how the situation is being handled. Please help before things spiral out of control @CG_Kozispoon. Thank you for listening.
Devs, please give this immediate attention. And mods need to stop deleting my guildmates post. Seriously. We have 250 people watching how this situation gets handled. Including a number of huge spenders in the game. Evergoo is a vital player to our guild. I support a variety of EA games besides SWGOH. If this isn't handled professionally, I will not put another dime into an EA title ever again.
Devs, please give this immediate attention. And mods need to stop deleting my guildmates post. Seriously. We have 250 people watching how this situation gets handled. Including a number of huge spenders in the game. Evergoo is a vital player to our guild. I support a variety of EA games besides SWGOH. If this isn't handled professionally, I will not put another dime into an EA title ever again.
Yeah, please, look into this matter. Yep, I know, "file a ticket at ea.com", but canned responses do not help. Solving this technical issue, which is entirely up to you, not to a random guy miles away from you not having a clue what Evergoo is talking about, on the other hand do help. Posting here is just a faster way for us to get in touch with you in order to get a valuable guild mate back.
Devs, please give this immediate attention. And mods need to stop deleting my guildmates post. Seriously. We have 250 people watching how this situation gets handled. Including a number of huge spenders in the game. Evergoo is a vital player to our guild. I support a variety of EA games besides SWGOH. If this isn't handled professionally, I will not put another dime into an EA title ever again.
Yeah, please, look into this matter. Yep, I know, "file a ticket at ea.com", but canned responses do not help. Solving this technical issue, which is entirely up to you, not to a random guy miles away from you not having a clue what Evergoo is talking about, on the other hand do help. Posting here is just a faster way for us to get in touch with you in order to get a valuable guild mate back.
I’m a November ‘15 player, and a long time lurker on the forums. Evergoo has kept myself and many others playing this game longer than we would have by creating a guild alliance and building teams to get through content. Due to misunderstanding the instructions when pairing a device, his main account was overwritten. The account still exists, he just needs access again. Please look into this.
Seems like this should be something that could easily be remedied, but threatening a customer when they are simply trying to follow up after the time frame they had been given had past is atrocious customer service. This is the kind of thing that can leave a bad taste resulting in numerous paying customers to find other ways to have fun and spend their money elsewhere. The longer our guildmate, Evergoo, is unable to play, the more likely that not one, but many customers will stop playing and paying.
You can also direct message cg_kozispoon but a forum post can not actively handle the issue described, and that is why it will need to go through normal customer service escaulatuons and this is in no way a disrespectful comment but just a policy fact
I have tried calling. Here are my call logs with time stamps.
03/10 17:43 Call EA to request account recovery after my main acct was overwritten by alt acct. Rep says issue will be resolved within 24-48 hours and my case has been “escalated” to Specialist Team.
03/12 16:45 Call EA again after nearly 48 hours of waiting. New rep states the case is “escalated” again and to wait another 24 hours.
03/13 18:09 Call EA again and the case has not been resolved yet. They put a “note” to ensure the case is high priority. Case is still being “escalated.”
03/15 13:12 Call EA again to check progress. Rep says it’s still “escalated” and Specialist Team is on it. Rep asks that I don’t call and wait for an email. Otherwise, my repeated calls may push me back on waitlist queue.
03/17 12:13 New rep tells me that the 1st rep never escalated my case. It was the 2nd rep who did. Rep cannot promise a time when it will be resolved and told me to be patient and basically not to call for the same reason as the previous call.
It’s been over a week without a response or any progress. From a customer service perspective, this is getting frustrating and a bit ridiculous. The expectation to not call to follow-up on the issue becomes a significant problem especially when the customer service rep does not escalate the problem in the first place. We have multiple guilds waiting to see if this will get resolved. If email and calling doesn’t work, there is not too many other channels for @evergoo to communicate.
Replies
Same problem here, anyone can show us how to do it correctly?
Found the answer: we must type Chinese 删除，then we can continue. lazy EA
Never mind figured it out.
As a 2-year veteran player and one of the founders of a 5-guild alliance, I am disappointed that EA and CG have done little to support me in recovering my main account. The ambiguity over "link a device" has led me to deleting my 3M+ GP main account and overwriting it with an inferior <1M GP alt account.
It has been 4 days since the incident and neither company has done anything to support my needs besides claiming that my case has been "escalated" with the "specialist team." I have spent hundreds of dollars on the account and my guild officers, guildmates, and I are not pleased at how the situation is being handled. Please help before things spiral out of control @CG_Kozispoon. Thank you for listening.
Yeah, please, look into this matter. Yep, I know, "file a ticket at ea.com", but canned responses do not help. Solving this technical issue, which is entirely up to you, not to a random guy miles away from you not having a clue what Evergoo is talking about, on the other hand do help. Posting here is just a faster way for us to get in touch with you in order to get a valuable guild mate back.
I’m a November ‘15 player, and a long time lurker on the forums. Evergoo has kept myself and many others playing this game longer than we would have by creating a guild alliance and building teams to get through content. Due to misunderstanding the instructions when pairing a device, his main account was overwritten. The account still exists, he just needs access again. Please look into this.
@PhidoPhilospher
@Groro @Spang
The forum staff have no way to directly change ingame issues. The user will need to use the following and have several options
Email
Twitter
Call
https://help.ea.com/en-us/help/faq/contact-ea-help/
You can also direct message cg_kozispoon but a forum post can not actively handle the issue described, and that is why it will need to go through normal customer service escaulatuons and this is in no way a disrespectful comment but just a policy fact
Hope this helps
I have tried calling. Here are my call logs with time stamps.
03/10 17:43 Call EA to request account recovery after my main acct was overwritten by alt acct. Rep says issue will be resolved within 24-48 hours and my case has been “escalated” to Specialist Team.
03/12 16:45 Call EA again after nearly 48 hours of waiting. New rep states the case is “escalated” again and to wait another 24 hours.
03/13 18:09 Call EA again and the case has not been resolved yet. They put a “note” to ensure the case is high priority. Case is still being “escalated.”
03/15 13:12 Call EA again to check progress. Rep says it’s still “escalated” and Specialist Team is on it. Rep asks that I don’t call and wait for an email. Otherwise, my repeated calls may push me back on waitlist queue.
03/17 12:13 New rep tells me that the 1st rep never escalated my case. It was the 2nd rep who did. Rep cannot promise a time when it will be resolved and told me to be patient and basically not to call for the same reason as the previous call.
Any news @Vampire_X ?
The case is resolved. Thank you very much for your help @CG_Carrie and @Vampire_X