Intermittent Login Issues: 3/9: [Resolved]

Vampire_X

CG_RyDiggs wrote: »

UPDATED 12:20pm by @CG_Leviathan

Hello once again Heroes,

Since discovering the source of our login errors we have been working to resolve them as quickly as possible.

There may still be some intermittent connectivity errors for some players as we manage this.

Thank you for your patience, we will keep you updated as this is resolved.

-Levi

https://answers.ea.com/t5/Bug-Reports/Unable-to-connect/m-p/6682088#M10267

BoroSmooth

Not able to connect to the WiFi

Doc_Savage

Same... in the US on iPad

DeadManWalkingMY

Same here. Asia.

GreyEminence

Hi, as you can see from the title, I'm playing on android.

Starting with todays morning, the game won't let me in. A statement pops up every time saying that I need to install/update the Google Play Games to the newest version. I've done that several times now but with no help. It transposes me to Google Play Store so I update the app, but when I want to launch the app or the game, the same statement pops up again. I've tried restarting the phone, deleting cache, deactivang and activating Google Play and its other components, deleting and re-adding my google acount, but I've got no result and nothing has changed. I've even contacted the EA support and after explaining my problem to them all I've got was a link to a list of things that I've already done before.

Does anybody know what to do? Thanks.

Killbot5000

Yep, same here. Washington State, USA

Reaper1395

Same here in US, Android

admiral_akbar

Same here...

APX_919

It's a global pandemonium!


Nah, just a connection error. Unfortunate but I trust it will be fixed between Soon and August.

PorMestari

Same here. Android Finland

Wilson_of_WGP

Can’t get in either

Kelthuzad

CG janitor prolly pulled the power cable

ManuG

Well, my arena's payout is 15 min left and I have 2 battles left to do. #GGWP

Nikoms565

Awesome. I was actually on, in the middle of a TW battle - and my game literally stopped. Screen is stuck at 4:57 and I just had my entire jedi team evade Palps AoE stun. Thanks! Great work!

Ebbda

Just uninstalled and reinstalled it for the second time in 2 weeks.

Still have the same error. I hope it's addressed soon.

SnakesOnAPlane

Every teammate is affected! HD Wolfpack

Jarvius

Same here on both devices (IPhone and IPad) on Wifi.
Downloading 200MB on LTE would work, but I am not going to do that.
Waiting for a fix for the WIFI connection - which was working until 45 minutes ago.

leef

APX_919 wrote: »

It's a global pandemonium!

never trust elon musk !

SnakesOnAPlane

Nikoms565 wrote: »

Awesome. I was actually on, in the middle of a TW battle - and my game literally stopped. Screen is stuck at 4:57 and I just had my entire jedi team evade Palps AoE stun. Thanks! Great work!

Here’s some you know what for your troubles.

Kelthuzad

Android and EU here

Indominable_J

There is a bug report thread here: https://answers.ea.com/t5/Bug-Reports/Unable-to-connect/m-p/6682088#M10267

However, some communication here would be good too

DarkCurse

I have cannot connect and using an ipad

Indominable_J

Kelthuzad wrote: »

must be android only - friends on iphone have no problems

No -- guildmate of mine on iphone can't get in either.

Bixler

Same. US, android, wifi. Cant log in at all.

Jarvius

Kelthuzad wrote: »

must be android only - friends on iphone have no problems

Nope, I have this issue on both Apple devices ...

Wilson_of_WGP

On iPhone, no WiFi and can’t get in.

Platzman

EU, Android, does not work. Payout times in arena and ships, yippie

Aether

Same here. iOS in the US

leef

Jarvius wrote: »

Kelthuzad wrote: »

must be android only - friends on iphone have no problems

Nope, I have this issue on both Apple devices ...

same

ScrewDSTB

110 MILLON guilds now battling TW , very close , we just have 5 FLEETS left to conquer the final fleet zone , and 90% of us can't login, pls advise?

Vampire_X

The Wireless Droids are investigating now , stay tuned for any more information