It’s complete nonsense that customer service can not simply adapt your account to your new timezone in the event of a permanent move. No one is trying to gamer the system here. I started this game in Denver USA time. 7 months ago moved to Michigan and back in eastern time, and just have to “deal with “ refresh being at 3pm, 9pm and 12am. You’d think customer service could pull their heads out of you know where and provide a reasonable fix for this. You can try and say that the CS for this game is good, but it’s really not at all. Too bad because this game is so great A shame and missed opportunity really.
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I actually think the best solution, given how much content requires players to login throughout the day, is to simply adjust the energy accumulation rate to be equal to the current + bonus. It would make the game much more inclusive. Please EA, get rid of bonus energy, and increase the accrual rate to match.
I don't even care if we can't modify arena payout times. It's simply not right that players who have invested time and money are penalized in this game simply for having a life change event.
The fact they didn't account for this and it's apparently "so hard" to do is yet another reason people call this game a Beta version. Just no capacity for the most basic customer issues.