[Feedback] Last update broke everything about the Sith team in my opinion

Replies

  • Atrreyu
    130 posts Member
    CG_RyDiggs wrote: »
    Atrreyu wrote: »
    @CG_RyDiggs I wrote it here because in other postings you evaded the question. It's not hard sir. It's a very simple question. I'm not trying to be combative nor call you out. I just know it's a question many want answered. Here it is again.

    @CG_RyDiggs We want a concrete response as to why are players who beat the new sith raid get the same garbage rewards that many have hundreds and thousands of. What's the point of rolling out a new raid that is difficult, you nerf the viable teams, you basically make it a requirement to get jtr as you've pigeon holed many with what can be used only to then get such lack luster rewards. If you think about it it's pointless to run this raid. One gets the same rewards in other raids. We'd be very interested in hearing your rebuttal and not a politicians response basically speaking and saying nothing. Savvy

    Make another thread please. I'll get to it when I can, and appreciate you're trying not to be combative. I'll get to it when I can :)

    Numerous threads have already been made regarding this topic that have quickly been moved to Raids section of feedback. These post go backs for months and months with no response. Once the nerf was enforced to expose, again, the biggest issue in the megthread was useless gear we have 1000s of dropping from raids. Please make it a priority. By doing so, it eliminates THE most brought up question/subject.

    All we can do is keep asking and flooding the forums with the same question. I am glad to see my fellow gamers see the actions of these people. Words with no backbone, lacking integrity and morale fiber. #resistthedismissivecondescendingtone
  • I just want to know where to voice my opinion on how RT is handling his position as community rep. Wait, nevermind, I can vote. I'll call my state rep. I'll also report swgoh for not abiding by the apple store TOS of disclosing all drop rates of a game that utilizes variable ratio operant conditioning in order to habituate spending in a world post W.H.O. classification of video game addiction as a Dx. In medicine, we call this "maleficence". In this corner of the galaxy, it's called "capitalism". In the courts (soon), it will be called "liability", with clearly demarcated "damages".

    Bring back the meme generator Kozi, because the Dev Tracker bot on my discord chat has me actively seeking kittens to punt off golden state bridge.
  • @CG_RyDiggs

    In an unfortunate way, I need to thank you. I am a dolphin in this game, I have spent money in the past. I have INVESTED, as you seem to key on that word, in this game often in the past. I was more than happy to drop a hundred bucks of disposable income on the game in any given month and it was fine and fun. I got increasingly frustrated with the actions of the Dev team throughout last year and in the late summer I became unwilling to INVEST anymore money in you guys because the Dev team showed such a lack of concern towards the causes of the frustration (issues that were rampantly brought up on these forums only to be ghosted or moved to obscure subs).

    I stuck with the game hoping to see improvements and waiting for you, @CG_RyDiggs to give me an excuse to begin INVESTING in the game again. I was just about there this past week. I really wanted to finish my Vets farm to pickup JTR. I wasn't going to be able to do it with regular farming so I was close to biting the bullet to buy some packs/crystals to finish it out. I only would have needed to drop about 40 bucks to do it and I was honestly thinking of also INVESTING in some Sion packs while I was at it. The temptation was real. About an hour before I found this thread I had re-input my CC info into my playstore account. I was going to drop about a hundred bucks on you guys with the acceptance that I would probably go back to letting some discretionary funds go into the game again.

    Then I read this thread and your actions. You @CG_RyDiggs should not be interacting with the public at all. You are unprofessional and amateurish about it and clearly have no training on customer service interactions. You have cost your game money by this interaction. I know $100 is only small fries in terms of who you are targeting to get to spend money. But you are not getting that, nor the $20-50 I was ready to spend in upcoming months either.

    So, again, @CG_RyDiggs , thank you. You finally made it an easy decision for me to step away from the game. You have clearly represented the toxic attitude of the developers of this game and have shown how the primary customer satisfaction complaints made about this game will NEVER be addressed.
  • t0neg0d
    616 posts Member
    Darlex11 wrote: »
    @CG_RyDiggs

    In an unfortunate way, I need to thank you. I am a dolphin in this game, I have spent money in the past. I have INVESTED, as you seem to key on that word, in this game often in the past. I was more than happy to drop a hundred bucks of disposable income on the game in any given month and it was fine and fun. I got increasingly frustrated with the actions of the Dev team throughout last year and in the late summer I became unwilling to INVEST anymore money in you guys because the Dev team showed such a lack of concern towards the causes of the frustration (issues that were rampantly brought up on these forums only to be ghosted or moved to obscure subs).

    I stuck with the game hoping to see improvements and waiting for you, @CG_RyDiggs to give me an excuse to begin INVESTING in the game again. I was just about there this past week. I really wanted to finish my Vets farm to pickup JTR. I wasn't going to be able to do it with regular farming so I was close to biting the bullet to buy some packs/crystals to finish it out. I only would have needed to drop about 40 bucks to do it and I was honestly thinking of also INVESTING in some Sion packs while I was at it. The temptation was real. About an hour before I found this thread I had re-input my CC info into my playstore account. I was going to drop about a hundred bucks on you guys with the acceptance that I would probably go back to letting some discretionary funds go into the game again.

    Then I read this thread and your actions. You @CG_RyDiggs should not be interacting with the public at all. You are unprofessional and amateurish about it and clearly have no training on customer service interactions. You have cost your game money by this interaction. I know $100 is only small fries in terms of who you are targeting to get to spend money. But you are not getting that, nor the $20-50 I was ready to spend in upcoming months either.

    So, again, @CG_RyDiggs , thank you. You finally made it an easy decision for me to step away from the game. You have clearly represented the toxic attitude of the developers of this game and have shown how the primary customer satisfaction complaints made about this game will NEVER be addressed.

    You are not the only one. Same decision process... Same conclusion... for the same exact reason. =(
  • Atrreyu
    130 posts Member
    Darlex11 wrote: »
    @CG_RyDiggs

    In an unfortunate way, I need to thank you. I am a dolphin in this game, I have spent money in the past. I have INVESTED, as you seem to key on that word, in this game often in the past. I was more than happy to drop a hundred bucks of disposable income on the game in any given month and it was fine and fun. I got increasingly frustrated with the actions of the Dev team throughout last year and in the late summer I became unwilling to INVEST anymore money in you guys because the Dev team showed such a lack of concern towards the causes of the frustration (issues that were rampantly brought up on these forums only to be ghosted or moved to obscure subs).

    I stuck with the game hoping to see improvements and waiting for you, @CG_RyDiggs to give me an excuse to begin INVESTING in the game again. I was just about there this past week. I really wanted to finish my Vets farm to pickup JTR. I wasn't going to be able to do it with regular farming so I was close to biting the bullet to buy some packs/crystals to finish it out. I only would have needed to drop about 40 bucks to do it and I was honestly thinking of also INVESTING in some Sion packs while I was at it. The temptation was real. About an hour before I found this thread I had re-input my CC info into my playstore account. I was going to drop about a hundred bucks on you guys with the acceptance that I would probably go back to letting some discretionary funds go into the game again.

    Then I read this thread and your actions. You @CG_RyDiggs should not be interacting with the public at all. You are unprofessional and amateurish about it and clearly have no training on customer service interactions. You have cost your game money by this interaction. I know $100 is only small fries in terms of who you are targeting to get to spend money. But you are not getting that, nor the $20-50 I was ready to spend in upcoming months either.

    So, again, @CG_RyDiggs , thank you. You finally made it an easy decision for me to step away from the game. You have clearly represented the toxic attitude of the developers of this game and have shown how the primary customer satisfaction complaints made about this game will NEVER be addressed.

    Amen! I'm happy to see others have seen his non existent customer service. It behooves him to be humble and contrite. Someone hand @CG_RyDiggs a slice of humble pie.
  • Gifafi
    5728 posts Member
    lol bye felicia

    rydiggs should've just dropped the mic on his first post and locked it up. so many tears itt
    Maybe End Game isn't for you
  • Edit
  • People are so *#@*%~# touchy nowadays, offended by tiniest of things. The world has gone horribly wrong, whiny princesses as far as the eye can see.
  • Way2Foxy69
    4 posts Member
    edited March 2018
    *message deleted*
    Post edited by Way2Foxy69 on
  • I would rather have flawed communication than weeks on end with no communication like early on or cutesy memes like the last manager. Shots fired but at least the dialog is open. Hats off to you dude. I imagine you create a summary and bring it to some meeting with your boss. Like it's all your mess. This is a rough community filled with some smart ppl. Its really hard for a product to live up to expectations in the star wars community. 41 year franchise.
  • CG_RyDiggs wrote: »
    Atrreyu wrote: »
    @CG_RyDiggs the real question is why do you evade the question of garbage rewards in the new broken raid? We want a concrete response as to why are players who beat the new sith raid get the same garbage rewards that many have hundreds and thousands of. What's the point of rolling out a new raid that is difficult, you nerf the viable teams, you basically make it a requirement to get jtr as you've pigeon holed many with what can be used only to then get such lack luster rewards. If you think about it it's pointless to run this raid. One gets the same rewards in other raids. We'd be very interested in hearing your rebuttal and not a politicians response basically speaking and saying nothing. Savvy

    I do NOT mean to be dismissive, but you're attempting to derail the topic, as that is not the real question here.

    Apologies, but please stay on this topic for now. We have time, we'll get to other topics in other threads. I'm not going anywhere (except home) anytime soon :)

    RT

    Whether it's in this thread or the many other appropriate threads, this goes by unanswered.
  • CG_RyDiggs wrote: »
    Atrreyu wrote: »
    @CG_RyDiggs ok fair enough. I'm going to hold you to it, as you said you'd give us a response. Thank you for your time.

    I said I'll get to it when I can, which means when I have it as a priority. Please don't mis construe or hold me to a commitment I didn't make.

    TTYL!

    RT

    @CG_RyDiggs this is where i have to throw my hat in the ring. This has been an issue now for a very long time and is being brought back into the limelight again because of the new sith raid.

    Perhaps it’s time you make it a priority so that it stops being an issue. Saying you’ll respond to it eventually is making a commitment to address this problem. If you ask me I think you and the team should start addressing this now instead of kicking the can down the road. It’s not going to go away. Challenge gear that players have thousands of pieces of should not be in the new raid. Want data? I’ll be happy to send you and email with pictures that show everybody in my guild having a couple thousand of each gear salvage we are talking about with you.
  • five2zero
    512 posts Member
    edited March 2018
  • Peer
    299 posts Member
    edited March 2018
    1. Telling people to not invest means „Don’t spend money“. Of course it also means don’t waste gear or any in-game stuff. It means all of this. What is so difficult to understand about that?
    2. Personally I think their forum policy is limiting people too much but it is their forum and they make the rules. So don’t behave like you didn’t know when they enforce these rules.
    3. Forum members often use insulting language when they rant about the latest release. It is a matter of style and taste. I generally expect someone like Ry_Diggs to abstain from the use of insulting language. But then again, since many users don’t care why should he?
    4. I absolutely despise the way CG/EA run their business. I think it is ****, even for American business practice. Still I spend money. I don’t like how they make use of the so-called Game Changers and let them deliver sales presentations to customers. But I could delete the game anytime. As could you.

    Nothing will change if there is no forward looking constructive feedback. Even if your ideas get voted down (like mine usually). If you are F2P just think one moment about what your attitude really does to the game, the developers and other spending players. And stop demanding things you would never pay a dime for (so you said repeatedly).
  • Inke
    32 posts Member
    He’s just over sensitive because the overwhelming majority of players HATE this raid. They have worked so hard on something for so long and it’s having a negative impact. Imagine if you worked on something so hard and it ended up getting you fired because it caused so many to quit playing. My sympathies to all those employed by CG. I know you didn’t mean to end the game.
  • CG_RyDiggs wrote: »
    I think @CG_RyDiggs has just had a lot to deal with the last few days guys with all the complaints, justified ones and nonsensical

    That doesn't justify his behavior. You would think a Manager would be well versed in handling complaints, and would be adult enough to know when to stay out and shut up let players/customers vent. If Diggs cannot do his job--and the more posts I see from him in this forum, the more convinced I am that he cannot handle the Public Relations role he has/was voltuneered for; nevermind that, as Development Manager, he seems to have a fundamental misunderstanding aboutt he game itself--he should make way for someone who can. Diggs' response turned this into a Thing, when, without him, it would have either been forgotten or used as a springboard for troubleshooting the issue(s) OP was complaining about (which, in turn, could have very well given Diggs' and the other devs insight into the real issue at hand).

    Instead he got offended over simple, if frustrated, feedback--which he could have taken constructively as "there's something wrong with Sith damage now" and promised to look into it--and ripped into someone who probably dropped a couple hundred dollars on Sion to begin with and felt that his money was wasted. Someone who was only trying to communicate that they regretted spending their resources on that particular thing (and if advising people where to (not) spend their resources is suddenly a Very Bad Thing we should probably delete the New Player and Arena Character Strategy forums). A little perspective, empathy, and a whole lot less hatred/contempt for the player(base) was all that was needed to turn this from a negative customer experience to a positie one.

    Imagine if--instead of acting like the blue-haired denizens of Twitter responding to a POTUS tweet--Diggs had handled this more professionally: "I'm sorry about the inconvenience" and "could you tell me a little bit more about Sion and Sith not meeting expectations? Is anyone else having these issues?" and "any details you have could help us solve this issue" and "I appreciate any feedback you have, but please keep in mind Forum guidelines (and then quoted the applicable bit)." It would go a long way towards soothing OP, and make people lurking--and witnessing the interaction--feel a bit more comfortable about spending their money here.

    EA/CG has always had issues with customer service, but I, for one, am still disgusted by this sort of behavior. I'm half expecting this post to be deleted and to be banned/warned for making it, but know that doing so would only prove my point.

    @catharsis478 , much appreciated, but @Boba_The_Fetter is somewhat correct. We are having a big issue over a small thing. I chose this hill :) You are AWESOME to think of me as a person though, I and the studio appreciate that sooo MUCH!

    Cheers!

    @Boba_The_Fetter,

    I should be going home, but you deserve some sort of response for this articulate and thought out post. I see that my points of:

    1. The forum's purpose is to promote the community and the game.
    2. I chose this thread, to make point #1 so that we could have a dialog.

    If I'm to blunt, too cold, to rude, to callous, that is all actionable and review-able feedback. I'll take it.

    I'm not staying out, and I'm not shutting up, I hope we can learn to dialog.

    However, your sentiment of letting players vent, yes, sometimes that is what's needed for the health of the game. You are VERY wise to understand this concept and I'm happy to see it conveyed :)

    I'll reiterate, you are absolutely correct. I chose this post as an example of what my and the studio's expectations are for this General Forum and the thread. Looking back, what I thought was light and casual could be taken as flippant if someone were sensitive to the text and smilies were not taken into account. I'll consider that in the future, and thanks :)

    Rest assured, the context of the post (Sion isn't meeting expectation) has been conveyed to Devs, but this ongoing dialog is about the culture of this forum and how together we will shift it.

    Strangely, I didn't get nor am I frustrated, I chose this post explicitly as an example:

    On this forum, what is OK and what is NOT OK, and;

    WHY it is not OK. I don't think the community is clear on why certain things are not acceptable, AND are self destructive when you think through them logically.

    If you already understand those things, then this might seem like a confusing concept to you, as my audience is others.

    I'm not trying to be 'soft' or 'nice' about this point. I want it to be crystal clear, in plain speak.

    I do not intend to offend, and I see some players have taken offence. If so, please know that wasn't the intent.

    Beyond that, to my point:

    Do you feel players should be able to voice feelings of Boycott, Don't invest, Don't play this game on these forums?

    I'm interested, and we have a dialog :)

    RT

    I think you got me mixed up with the guy who replied to my comment. But I do appreciate all the responses and hard work! Thanks for all the new KOTOR 2 stuff, best update imo
  • Boba_The_Fetter
    3393 posts Member
    edited March 2018
    Just realised, what's OP even talking about? What changes to sith PvP? Sion got his bug fixed which is only positive
  • Gawejn
    845 posts Member
    Ok, so it is time to show absurdity of those rules :): and time to cross them:
    Here we go

    Guys dont spend money on CUP, Stay away from Mob Enforcer, dont play with Pao. Those toons are broken. Need to be fixed and .....

    Also dont buy Emperor Palpatine :)

    I hope someone will get it :)
  • urtil wrote: »
    @CG_RyDiggs the ironic thing is that your post did more to harm the promotion of this game than the OP's

    His was just an usual rant that would have been quickly forgotten.

    But you just chose to belittle him by disecting his whole post in a not so friendly way. If you were really interested in more concrete feedback why not ask him in a nice way?

    It is interesting that you spend a lot of time of answering him and others in this thread whereas you somehow are always "just out of the door and talk to you later" when it comes to long and serious threads that discuss problems in the game like on the game content philosophy thread.

    I personally find it revealing that the only thing you seem to be able to think about when hearing "invest" is $$$$. To people that actually play this game "invest" means so much more. We invest time, thought and emotion into this. For me someone telling me not to invest in xyz simply means "concentrate on other areas" and not "do not spend". But I guess what can we expect from people stating "the pit is 3 year old content" and not knowing what "challenge gear" means. If people know very little about the game and seemingly don't play it how can they actually relate to those that do?

    And then this: "EVEN constructive criticism!". Just wow, need I say more? Any company that strives to improve their product should be extremely happy about constructive criticism. But you put a big capital EVEN in front of it. Again pretty revealing from my perspective.

    As you invited the OP to rephrase his points I invite you to

    a) actually learn about the game, maybe even play it so that you can be a an effective ambassador of the game and understand more of the issues that the players in this forum talk about.

    b) spend your time not belittling and telling off posters but rather answer to the valid concerns voiced in many threads and also try to communicate ideas on how to improve the game back to the people doing the actual game development. That way the game might become better and more successful.

    That would lead in my opinion to a much improved promotion of the game which is what you claim you want. Spedning time telling people off the way you do here however just constitutes a waste of your employer's resources that could be better used otherwise.

    I agree in all but one thing, when you told him to actually learn about the game. It's conjecture and unnecessary for your post to be effective.. for the rest, you took the words from my mouth.. as it were.
  • CG_RyDiggs wrote: »
    five2zero wrote: »
    CG_RyDiggs wrote: »
    I invite you to edit your comments to be more in line with the goal of these forums, which is to promote the game, even with critical feedback ;)

    CG_RyDiggs

    I really thought the forum is there to help players, but i'm wrong. My mistake about players.....

    These forums are here to promote the SWGOH community and the SWGOH game.

    Helping developers and players understand your experience and where expectations are met or missed, is completely OK and we encourage it. EVEN constructive criticism!

    Undermining the game (don't buy, boycott, deriding player's choices of investment, etc.) does NOT promote the community OR the game.
    Thus, it is not tolerated.

    Do you see the difference?

    RT

    thats a shame, i usually trust the opinion of my fellow players, but if you stop them from voicing said opinion then how am i going to get anywhere
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