I know this may be an excessive amount of attention I'm paying to this but honestly I don't like it when I'm taken advantage of. It's not necessarily the money aspect of it as much as it is the principle.
I didn't get the free carbanti that came with the forum pop ups and so I decided to post about it here. This is actually my 3rd post about this and I really hate to repeat myself but let me explain.
I open up a discussion about how I didn't receive the carbanti and a moderator closed the discussion and asks me to open a ticket for it. I do exactly that but when I speak to the representative he tells me he's gonna report the bug and that I should go to the forum and report it as well. But he says he can't add gear to my account.
I come back to the forums where I post another discussion, the second one and again the moderator closed the discussion and gives me a link. The link takes me to another discussion where it says I need to open a ticket...
I go back to the website and I open another ticket so I get another representative who tells me that I need to go back to the forum and report it and keep an eye out for information in the forums. I explained to him that's what I did the first time and that a moderator sent me back to customer support but he insists I should go to the forums.
This is a ping pong, back and forth which I'm sure it's purpose is to tire people and make us quit asking for it.
I also told the guy over the phone that if the devs come with an apology email and give everyone a carbanti then that's still unfair because for most people it's gonna be their second but for us it's gonna be the first. This doesn't solve the inequality and doesn't put us in the same page with the other players. The guy then says that they will keep the information of all the players who reported the bug and they will only give it to them.
I push back and I ask what happens if people lie and get a second one and his answer is that the devs know who got it and who didn't!!!
I mean does this guy think I'm an ****? If the devs already know who got one and who didn't they would have fixed the issue right away! This guy is basically lying to me!
So at this point I'm pretty sure we're gonna end up with a situation that's very familiar. A small percentage of people don't get the rewards, then the devs end up giving some crumbs to everyone with an apology email, including those who already got the rewards in the first place which doesn't solve the unfair and unequal situation and then we all get to forget it eventually!
I mean a carbanti is 1400 crystals which is over $10. To some people it may be nothing but not to everyone. Also if you support the idea that 1400 crystals are nothing to make such a bug buzz about it, then why doesn't EA just give me 1400 crystals instead of redirecting me to forums and making me waste my time? If a multi billion dollar corporation cares more about 1400 crystals than its peace of mind, then why should I give it up and stop asking for it?
For real though, I want this ping pong to end, I want this injustice to be over and I want a final and definitive answer to this issue without someone pointing me out to a thread that points me to the customer support, which points me back to the forum!!!