Crystal prices

Mogule65

When did they announce the price hike in crystals? Seems absurd...

Kyno

Crystal prices have not changed. They are based in USD and use regional exchange values to produce local values.

TVF

When did they hike the crystal price though?

Mogule65

They did change. 100 bucks got me the vault from day 1. Now it's 136...

Mogule65

I guess I'm an ****. If I click on them the same old price comes up except for the one before vault. That's always been 50 and it says 49.99 but if you click it it says 68 ish

Landale3

Yeah, these are some weird prices.

$19.99 for 2800
$68.01 for 7370
$99.99 for 15710


Here's the thing. 3 x chest = 8400, which is ~$60.

So what you're telling me is that I can pay $68.01 for a crate of fewer crystals than if I just purchased 3 $19.99 chests?

Mogule65

The one for 68.01 used to always be 49.99. I'm pretty confident on that.

Kyno

This seems to be an issue. This should be reported to Answers HQ.

Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.

You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.

Please visit the Answers HQ forums by clicking the link below!
<<Answers HQ>>

Carrie

Sorry @Kyno - jumping in to expedite fix.

Can anyone who is getting this issue confirm what region they're in, and whether they're Apple or Google. As well as what price tiers are affected.

t0neg0d

@CG_Carrie

US Google, 2800 crystals went from $19.99 to $27.20

Carrie

t0neg0d wrote: »

@CG_Carrie

US Google, 2800 crystals went from $19.99 to $27.20

Is there any chance you ever set up a foreign credit card or used a foreign store? We aren't seeing this on US Google store internally.

lovemat

CG Carrie I'm in California and using Google 9.99 rang up as 13.59 shortly after . It works for me now

lovemat

lovemat wrote: »

CG Carrie I'm in California and using Google 9.99 rang up as 13.59 shortly after . It works for me now

Update

Mogule65

I'm in Michigan, United States. Google user. I also sumbitted a bug report on answers HQ and reviewed my history. 5 days ago this same pack was 52 and some change after taxes... Now I've been charged 72. Dollars that is.

CaptainHamm

Btw, mine are different too. Never used foreign currency

Schrep

@CG_Carrie
I am US region. Using Google on android device. All my crystal prices are as they should be but the Dark Lord Bundle is showing up as $27.20.
I have other clan mates that are having crystal prices all incorrect.

Carrie

Thank you all. Please understand this is not our intention and we are checking with the catalog provider to ensure that this bug is corrected. I would recommend requesting an immediate refund form your carrier, until we can sort out what is happening.

Carrie

lovemat wrote: »

lovemat wrote: »

CG Carrie I'm in California and using Google 9.99 rang up as 13.59 shortly after . It works for me now

Update

Thank you. Is everyone else fixed as well?

Mogule65

I don't want to be a **** but I'd prefer the problem fixed a refund or additional crystals come from EA.

Mogule65

No Ma'am. Same wrong prices and same wrong amount taken out of my account. @CG_Carrie

Jooms

Not to make it more confusing, but mine appear to be the same prices as always. So I don't think this is affecting everybody.

Mogule65

It's not - half my guildmates see it and the other half think I'm on LSD. It's frustrating to no end because I got taken for a ride here.

Landale3

@CG_Carrie

I am on a U.S. localized Samsung Note8 (Android), and it has never been out of the country since I've had it. Currently my prices break down like this:

Pouch of Crystals - $2.83 (before today was $1.99)
Bag of Crystals - $6.79 (was $4.99)
Box of Crystals - $9.99
Chest of Crystals - $19.99
Crate of Crystals - $68.01 (was $49.99)
Vault of Crystals - $99.99

Thanks for your prompt response .

Carrie

Mogule65 wrote: »

It's not - half my guildmates see it and the other half think I'm on LSD. It's frustrating to no end because I got taken for a ride here.

I have steps for this workaround, please let me know if this works.
1. Exit SWGoH.
2. Enter Device Settings.
3. Tap Apps (or navigate to Applications > Manage Applications).
4. Open the "Google Play Store app".
5. Open "Storage".
6. Select "Clear Data".
7. Restart SWGoH.
8. Verify prices match as expected.

CaptainHamm

CG_Carrie wrote: »

Mogule65 wrote: »

It's not - half my guildmates see it and the other half think I'm on LSD. It's frustrating to no end because I got taken for a ride here.

I have steps for this workaround, please let me know if this works.
1. Exit SWGoH.
2. Enter Device Settings.
3. Tap Apps (or navigate to Applications > Manage Applications).
4. Open the "Google Play Store app".
5. Open "Storage".
6. Select "Clear Data".
7. Restart SWGoH.
8. Verify prices match as expected.

This worked for me. Thanks for the speedy workaround!

Mogule65

Fixed what I see. Now about my refund. I want to speak with someone on that.

CaptainHamm

Did you clear cache? Or data? Try restarting device after clearing cache

lesismore

No one can change the prices except them unless they were hacked, then the packs and bundles would be free

Carrie

Mogule65 wrote: »

Fixed what I see. Now about my refund. I want to speak with someone on that.

Please reach out to help.ea.com and file a purchasing issue with them.

Charzypants

8 messages in carrie responds...

140 messages of people talking about how the sith raid is causing people to quit or burn out ... no response.

Ugnaught

Money talks