Update to Timezone Change Policy for Extreme Changes Only

122 posts Member
edited May 2018
Hi all,
One of the things we've been talking about for some time is how to handle timezone changes for people who have moved, particularly significant distances, since they first set up their SWGOH account. Since SWGOH bases your payouts on the timezone when you first set up the account, we have a number of players with incredibly inconvenient arena and fleet payout times, and we would like to help improve their quality of life.
While frequent timezone changes have the potential to create abuse around shard payouts, we do want to slowly begin to roll out a program by which we allow a one time only timezone change for anybody who has moved in excess of four time zones (so from US to Europe or Asia, for example).
Our Customer Support team has a process that will be able to verify this information, and so you will need to provide some info to them in order for them to make sure your account is eligible.
If you are a player who has moved or who set up their account while on vacation abroad, or is four or more timezones away from your current time set for any reason, please contact our support team at https://help.ea.com to request your one-time timezone change to your current timezone.
Please be patient with them as this is a new process, and we will continue, as always, to evaluate and see if it warrants other limited timezone changes to other people for any reason, along with any other policies that may be able to be improved to better your experience.

Thanks, and as always, we'll see you on the holotables,

Senior Producer, Galaxy of Heroes
Post edited by Carrie on
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