So I joined this current TW, as I've done for every single TW since the feature was launched, but when the 'Set Defense' phase started, I wasn't in. According to my fellow officers, 2 other players who never miss and I looked to have not signed up.
I've been writing with CS reps since the moment I spotted the bug, but they have been no help. Each email I get a new person, and their replies Ranged from: Telling me to contact the 'Game Leader', telling me to wait 2 hrs, telling me to reinstall the game, telling me to wait for the next game update, telling me that they're aware of the issue, and finally:
Sending me here directly and telling me to post, so if this is the wrong place for this, blame him and the email he sent me...
This is the worst customer service I've ever experienced in the game, by far, and it's incredibly frustrating. Most of these reps don't know a thing about the game, and it's painfully obvious.
Thank you for contacting us again. My name is Sakshi and I will assist you to resolve the issue today.
I realize your disappointment regarding this. I know that you are an avid SWGOH player.
However, please let me share that, we are receiving similar kind of contacts regarding the same issue and I have forwarded this issue to our concerned team as well.
Moreover you can also post the concern on the SWOGH forums whose link is provided below:
I once again apologize for the inconvenience caused to you.
This is to summarize that you have contacted us regarding the TW joining issue and I told you that we are receiving many contacts regarding this issue and gave you the forums link.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at http://help.ea.com
, or ask our community experts by visiting Answer HQ at http://answers.ea.com
Thank you again for contacting EA help.