Since the revan release the game has be very buggy and glitchy. Lots of bugged toons, mod issues, raid rewords gone missing. Anyway, EA botched a pouch of pouch of crystals for me too. It’s only 2 dollars and they are giving me the run around. So, water under the bridge I guess but I hope they put it towards fixing some of the game.
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They require screens shots so I need to wait for charges to quit pending and all sorts of stuff. Not worth the 2 to 4 bucks I think I’ll be out.