Which is the “Official Forum”

I’m confused. The game was down for an extended period today. I come here to look for info, and there’s no word from the devs, nothing but a bunch of us complaining, and then there’s this:
Lasod wrote: »
From reddit
Comment by EACarrie:

Engineering is on this and have identified the issue. Will keep everyone posted, but team will be working on this until it is resolved
Why is she posting this on Reddit? Is Reddit the official forum for this game? If so, that’s fine, but why do the in-game links bring us here?

I have talked to customer service about this in the past, and was told they have had the same question multiple times but have no answer.
I am the jedi dog battle droid C-3PO could not kill.

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