I'll try this again...
I'm a paying customer, playing this game. Unlike the masses of F2P players, I think spending cash on this game supports the developers and the existence of the game itself. I have spent over $1000 on my main account prior to the Darth Revan event.
In previous Journey events, the difficulty in acquiring the character ("toon" as we say) lay, for the most part, in farming the toon shards for the necessary team. This has been true for CLS, RJT, and JKR. A reasonable person would assume this would be the case for DR. It is not.
So i spent another $350 yesterday, to gear my unlock team to previously unheard-of levels for such an event. EVEN WITH THE GEAR, I cannot pass T5 of the event. Even following the reddit guide of a personal friend of mine, who unlocked it with less gear than I have. Of course, he spent 5 straight hours trying over and over to get the perfect RNG.
I feel ripped off. Cheated. Hours of my time, hundreds of dollars, wasted. No DR to show for it.
I could purchase game content with hundreds of hours of fun play for the money I spent just yesterday.
Does anyone in this company care that this is how a paying customer feels?