We launched a heroic sith raid and we didn't set any joining period for it. But when we launched the raid, it started with 24 hour joining period. We brought in some friends to help us out with the raid as we can't finish it on our own. With tw starting in less than 24 hours they can't stay with us to hit the raid. Our 110k tickets is gone for good as we can't finish it on our own.
Guild name - Covenant øf the Force
Ally code - 224149915
Contacted with EA support and they suggest to post it here so that it can get resolved.
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Replies
Support: "We're tired of Crumb telling people to open tickets. Tell the next person to contact us to post on the forum."
While I dont like that response, but it seems like they are saying it's not really a customer support issue. No game glitch, just poor planning. It sucks, but gotta pay attention to the timing of everything.
Quite certain of this, I’ll check.
We merc regularly, there is no 24 hour wait period for raids, TB or TW. And that's not the main issue here. The raid started with a joining period even though no joining period was selected
Also, you win some, you lose some. Hardly warrants a ticket refund imo.
Also CG has data on whatever is going on in game I think. So they can find out what actually happened.
It's a fault on their part, so a compensation is the least they can do. We are not asking for anything more than we deserve.
You either can or you can't, no secret power involved. I'm not an officer anymore, so i'm not able to check how it works myself.
i don't think customer support has access to that data, and gc devs are too busy to get involved in these type of cases.
anyway, good luck in trying to get your tickets back.
39mil GP guild exploiting mercs to complete hstr? Oh nos, you lost your tickets? Sorry for your loss.
You had all the indicators to do the proper planning and not waste tickets.
Is a bug on CG's part and they should resolve it.