This guy sincerely cares and I got his personal apology. Awesome CS ftw!
Thank you for contacting Electronic Arts Customer Experience.
I sincerely apologize for the inconvenience caused.I have gone through your email and found that you are facing some issues while playing SWGOH. I know this can be upsetting for you. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.
It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs. You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.
Further, please post your query on the official forums at:https://forums.galaxy-of-heroes.starwars.ea.com/
Moreover, we've created EA’s new Answer HQ. It’s a community initiative to have players share their gaming experience with other players. Please refer:http://answers.ea.com/
Believe me, the moderator team is however collecting data from the community and are examining solutions if they determine enough customers have the problem and the problem is technically addressable with a patch, or if a work around is possible.
We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has negatively affected you.
I hope the above information helps. I apologize for not being able to address it personally, however, please let me know, if there is anything else that you need assistance with, I'll be glad to help.I request you to please update on the same email so that we can provide you a higher level of support.
EA Customer Experience
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