Palpatine Event not showing up

Hey folks - first time posting in the forums. I’ve had an ongoing issue for many months now that every time the Emperor’s Demise event comes around, it doesn’t populate in my event list. I only have 6* EP, so it should definitely be showing up so I can get that last tier’s worth of shards. I have put in repeated help tickets, to which I am told there’s nothing they can do. Anyone else having this problem or can anyone suggest a route to take?
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