Literally 2x0=0 has been posted in this forum every day in every thread but it’s great to hear that the official forum has no voice or readers in CG staff except for CG_SBCrumb, CG_Leviathan and a very very small numberSince we don’t change drop rates (even though players won’t believe me; I see you r/SWGalaxyOfHeroes),
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It's more about the fact he's talking about reddit, with no mention of the community hear I believe.
Not the point of this thread at all.
Different devs actually have different "places" they look at regularly. One example as it has been described to me is that Top Hat has a lot more domain over Reddit and is given more "freedom" there.
It would be a full time job for each person to keep up on here, reddit, twitter, FB and discord (I'm sure I'm missing something else too, smoke signals?)
Except this allegedly official forum, and devs responding to things everywhere but here is a running joke for a reason. Maybe they should consider reassigning a couple of people to this domain, seeing as how it's supposed to be the official forum.
Carrie on the podcast and reddit the other day keeps acting surprised whenever someone brings up official forums and is like "i have zero idea what is going there, can you tell me more about what you mean / asking me about?"
Like, what incentive do we forumers have here if we are going to be ignored?
saying we are being ignored =/= being ignored.
the read feedback and implement things posted all over, including here.
there is litterally not a single shred of evidence that the official forums are ignored. more information is posted here than in any where else.
by freedom, i mean they respond more off the cuff, they do not post there as a source of information. feel as you wish but there is no proof to back it up. i think its a little amiss to pull this out of a single line in a post, but you do you.
There may not be evidence that they ignore these forums but there is definitely evidence that they don't ignore Reddit, Facebook, Twitter, Slack, Discord, and other places. It'd be nice to see some more interaction here and not just an announcement followed by a disappearing act.
It's natural that the nature of engagement is different on the forums than on social media.
my issue was the lack of acknowledgement
In the podcast Carrie acted surprised that there is stuff being talked in the forums
The other day in reddit she is very clueless about the forums and what goes on there and instead of looking here, she was asking redditors about what goes in the forums
and then we have Cyanide saying they listen to feedback posted in reddit
Clearly nobody brings up issues we bring up. I'm not asking for devs to post daily, I am aware they have stricter rules here, but it seems like nobody brings up issues discussed in forums, or any feedback or anything
Statements like "We hear your complaints r/StarWarsGalaxyOfHeroes" only reinforces that
I can post clip of the podcast and Carrie's post if you want Kyno
Yes they have multiple sources like Reddit, Twitter, Discord etc but it seems like they check all those other sources above here instead of giving official forums precedence over reddit
Maybe they should make an app for the forum then. Other forums have apps. There probably even an app template they could skin and customize.
Not interacting because there is no app is a pretty weak excuse. So it's, "it's natural". If that's the case then just shut down these forums and redirect everyone to one of those platforms.
This is what ticked me off
They don't interact here. They only post official missives that have gone through their 20 layers of approval or whatever. They don't respond to questions or make the posters here feel like they are members of the community. Once in a while Crumb will respond to a question on a thread, but it's rare, even when it's a megathread on a post *asking* for questions. IMO, if you are going to have an official forum, and you are going to interact with community members, then you should interact with community members on the official forum.
sure, but why do the devs respond/communicate/interact there more often? They don't like how they moderate their own forum?
Its a good thing Carrie takes all her feedback from reddit, eh?
So much love on that post. Take notice the forum guidelines. I am not even allowed to form a sentence on that. 'nuff said.
2. People should be allowed to talk about their concerns and these should be addressed in a proper way. Nobody likes it if you keep hearing 'We hear you!' but nothing happens for weeks or months. Things may need time, roger that. Actual caring about what people say and communicating with them within time(!) is way better in keeping the morale high.
3. Answer HQ from EA may be helpful for EA in getting all things together, allowing them to address all issues and stuff. But that's not what people want. They want help on the official forum and not being told 'Go somewhere else', in fact they will go somewhere else with all the other topics too (Reddit etc.). No, i don't have a solution for that. I'm just showing up the problem.
Conclusion: IF all information would be given here, IF communication would be a lot better (more often, WAY more often and on point in the time being) and IF people would get actual help forums could be a much better place. But that's just dreaming, right?
- Grand Admiral Thrawn
Good to see things have improved in the interim.
Oh wait...