Anyone else join yesterday and then find themselves locked out of GA?

Prev1
Joined yesterday despite the shortcut not showing up on the screen in the main cantina view. Then navigated to it today after lock and found the message:
NO ACTIVE EVENT
Check back soon for the next event.

Looks like I got kicked out or removed before it locked.

Replies

  • CCyrilS
    2785 posts Member
    No but that happened to me and one guildie last TW
  • Same happened to me
  • This happened to me as well. 100% positive I signed up for it. Beyond a shadow of a doubt. So upset right now.
  • Same, no event active showing for me as well
  • Same happened to me as well! I'm locked out with the message "No active event. Check back soon for the next event."... I sent an e-mail and they kept implying that I didn't press join on time. They either wouldn't understand my case or they wouldn't believe me... It's outrageous! Really considering quitting with all the bugs and glitches lately... It's more frustrating rather than fun. Not to mention the FOMO feeling in this case. I'm impatiently waiting for a fix on this or it's goodbye for good. No need for such nerve wrecking...
  • T1m0601
    18 posts Member
    Same here. Joined but no active Event.
    I'm very frustrated, round 1 was quite good :-/
  • So, I spent 3.5 hours in 3 sessions chatting with the EA Help team. Their conclusion, after I waited 8 hours for a specialist to arrive and contacted them for the 3rd time is that they can't do anything because they can't see that I joined Grand Arena. I told them about the other cases that others have reported here and on Reddit, but they said it wasn't an issue. Maybe the devs will do something about it when they get into the office, but my experience with EA Help has left me incredibly frustrated.
    Link to the Reddit post: https://www.reddit.com/r/SWGalaxyOfHeroes/comments/cbmri1/anyone_else_get_skipped_over_for_gac/
  • I have the same problem as you, and when I call and their only answer to me is that it could do nothing for me :'(
  • ejgriz28
    4 posts Member
    edited July 11
    @CG_SBCrumb @CG_Carrie anyone looking into this??

    I know you guys don't give a **** about a handful of players but this is unacceptable.
    Post edited by ejgriz28 on
  • Same thing happened to me. I opened a ticket within 2 minutes of the lock, and had a CG support call. Guy was really nice and knew SWGOH well, but I was the very first ticket opened for it and so he said unless more people reported it (which it seems like they are), then they couldn't do anything about it.

    I asked for minimum compensation at the end: Give me last place rewards for the GA round. He didn't seem receptive, but to me that's the only thing that seems even remotely close to fair short of restarting the round, which they probably won't do for a 0.1% bug rate.

    Anyway, extremely disappointing - we've all been clamoring for content, and this is it, but now I don't even get to play the content I've been looking forward to? I spent many hours reworking my mods. I enjoy talking to friends and guildmates sharing our progress. I love PvP and ranking stuff, I like to try to get the highest I can. And ofcourse there's the rewards at the end - beyond the league unlock in the stores.
  • Avaiam
    22 posts Member
    Happened to a guildie as well. Support told him there’s nothing they can do because he didn’t sign up.
  • This won't help anyone now, but what about having Grand Arena rounds for everyone who misses the initial signup period? While battles are going on now you could have another join phase and have a 4 man, 2 round tournament with reduced rewards so those people who missed a single day aren't out the whole week. Then you can have a 3rd join phase with a single matchup, again with reduce rewards, to help more people participate.
  • Woodroward
    3441 posts Member
    I've never had it happen to me in GA, but in twar I've spaced out when joining once or twice and accidentally left the twar after I joined it. At first I thought it just kicked me out until I caught myself inadvertently leaving one.

    Could be the same scenario for you all.
  • TVF
    15127 posts Member
    I don't think you can leave a GA once you've joined.
    TVF's guild is recruiting. Say hi in our Discord! https://discord.gg/AmStGTH
  • Seems every TW at least one member either joined and couldn't enter or never saw the screen to join. No idea if it's legit. Bugs in this game? That's crazy talk!
    Leader: Grey Area 51 - My Squads: https://swgoh.gg/p/716522998/
  • Ugluk199
    295 posts Member
    Did any of you have the option at all to join? I was able to see my feats, but there was never an option for me to join. Just this message the whole time
  • Ugluk199
    295 posts Member
    d3y8v2z1f6oe.png
  • Woodroward
    3441 posts Member
    TVF wrote: »
    I don't think you can leave a GA once you've joined.

    I'd be surprised if you couldn't.
    Only during the join period of course.
  • Ugluk199 wrote: »
    d3y8v2z1f6oe.png

    This is exactly what I'm seeing too.
  • Rath_Tarr
    2264 posts Member
    Woodroward wrote: »
    TVF wrote: »
    I don't think you can leave a GA once you've joined.

    I'd be surprised if you couldn't.
    Only during the join period of course.
    There is no leave button on the GA user interface. Once you are in, you are locked in.
  • Ugluk199
    295 posts Member
    ejgriz28 wrote: »
    Ugluk199 wrote: »
    d3y8v2z1f6oe.png

    This is exactly what I'm seeing too.

    Were you ever given an option to join? I checked multiple times and was never able to. I had no problems previous GAC. I can see feats but cannot enter GAC.
  • Ugluk199 wrote: »
    ejgriz28 wrote: »
    Ugluk199 wrote: »
    d3y8v2z1f6oe.png

    This is exactly what I'm seeing too.

    Were you ever given an option to join? I checked multiple times and was never able to. I had no problems previous GAC. I can see feats but cannot enter GAC.

    I joined but then no match up
  • Night
    1 posts Member
    I have the same issue, I joined and the event and it never started/started without me lol.
  • LuisYavokk wrote: »
    Joined yesterday despite the shortcut not showing up on the screen in the main cantina view. Then navigated to it today after lock and found the message:
    NO ACTIVE EVENT
    Check back soon for the next event.

    Looks like I got kicked out or removed before it locked.

    yes that's exactly what happened to me
    "When life gives you lemons, throw them at someone"
  • KewlLover wrote: »
    LuisYavokk wrote: »
    Joined yesterday despite the shortcut not showing up on the screen in the main cantina view. Then navigated to it today after lock and found the message:
    NO ACTIVE EVENT
    Check back soon for the next event.

    Looks like I got kicked out or removed before it locked.

    yes that's exactly what happened to me

    I believe the same exact thing happened to me. @CG_SBCrumb @CG_Carrie @CG_TopHat can you please address this.
  • I contacted EA support and they told me that many other players are having this same problem and the more people that post about this on the forums the better qnpgz869zdfd.png
  • Maybe there is hope after all... FOMO!!!
  • Same issue here. And if the initial problem wasn't enough I spent the weekend dealing with an inept EA support staff that left me with more problems than I did before I contacted them 2idn3ge6w5cq.jpg
  • Oh so others had the problem as well ... the exact same thing happend to me.
    I was pretty sure i registered for the GA since it was my final round and was not far from Kyber League promotion. I did chat with the EA support but they did not lead anywhere, i even was wondering if they even understood anything from their game and they kept insisting that there was no server issue connection problem, it felt like talking to a robot ;-(. After a 2 hour miserable suport experience i gave up and tried not to get more upset about it and maybe though **** maybe i really didnt enter the Grand Arena - but now seeing the exact same happend to others i am sure it was not my mistake.

    Any News on this @CG_SBCrumb @CG_Carrie @CG_TopHat ?
  • This is the 2nd GA event that I experienced the same problem. The first time, I figured I must have forgotten to join on accident, even though I was pretty certain I had. The 2nd time, i made sure I clicked the appropriate join button, but the GA started again without me. Additionally, i'm locked out of accessing items in the championship store that require chromium or bronzium level because I can't earn any points

    Finally found time to join a support chat. I'll post what comes out of it, if anything.
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