Connection Error/unable to collect rewards. (Threads merged)

Tenchi1969 · March 17, 2016 11:00PM

I have been getting connection error for the last 20 minutes. This is just before arena time ending. So including using crystals for arena refill. I lost my chance to approve from 6-10 to top 3.

reuntahl · March 17, 2016 10:50PM

after i finished 3 arena fight. it indicates i can claim the reward. when i click the button, it shows "connection error" repeatedly. but the connection is fine, because this problem even exists right after i finished a cantina battle. restart the phone cannot help.

Ipoopsy2 · March 17, 2016 10:52PM

As what the title said.
After I try to collect all my dailies real fast, it gave me a can't connect error. I've even try to reboot the device and delete and reinstall and still gave me the same error. Also, I even try on a different iOS device and it gave me the same error.

What should I try to do next? Or is this a server problem.

ThanAtos · March 17, 2016 10:57PM

Same here

Eagleveteran · March 17, 2016 10:58PM

I've been getting this error for the past hour.... After a restart and uninstall/reinstall... Server down?

MeetraSurik · March 17, 2016 10:59PM

reuntahl wrote: »

after i finished 3 arena fight. it indicates i can claim the reward. when i click the button, it shows "connection error" repeatedly. but the connection is fine, because this problem even exists right after i finished a cantina battle. restart the phone cannot help.

I have this problem, too. If it persists until the reset I'll be out 22 crystals.

pepelestat · March 17, 2016 11:01PM

Having the same problem too!

pepelestat · March 17, 2016 11:01PM

Anybody find a fix, having the same issue as well!

Zombi_Elitist · March 17, 2016 11:01PM

Also having the same problem, and it's definitely not my connection.

DavionThunder · March 17, 2016 11:02PM

Yeah I was just getting done with the arena and went to claim my 3 Arena fight reward and that's when I got the error

BentWookiee · March 17, 2016 11:02PM

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/21127/report-of-a-connection-error-merged-threads-issue-already-being-worked-on#latest

It's a know issue and is being worked on.

BentWookiee · March 17, 2016 11:03PM

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/21127/report-of-a-connection-error-merged-threads-issue-already-being-worked-on#latest

It's a known issue and is being worked on.

Tenchi1969 · March 17, 2016 11:03PM

My connection is fine. Both wifi and 4g. It had been acting funny with the connection.

Majora · March 17, 2016 11:08PM

Same problem

Rui_vessen · March 17, 2016 11:11PM

Haven't been able to access my account for the last 20 mins is this my issue or something being fixed ? Saying connection error.

BRizzle · March 17, 2016 11:15PM

Having the same issue. Trying to claim arena daily rewards.

Meerava · March 17, 2016 11:17PM

I am able to play the game but not claim any daily rewards. It tells me there's a connection error. If I force close and reopen I can play the game again. But still no daily rewards.

I am also on Android 6.0, LG G4

Rui_vessen · March 17, 2016 11:20PM

Android - HTC m8s

TenderStinkbox · March 17, 2016 11:22PM

Some weird stuff on my IOS. Just says connection error. Been like this for at least an hour as well.

Calvados34 · March 17, 2016 11:24PM

I have the same issue since an hour...

trogpla1978 · March 17, 2016 11:26PM

Can't login. Need to collect my arena award and crystal plus my bonus energy

Krncaucasian · March 17, 2016 11:31PM

I keep trying to log in. And I keep getting an error message. Please check your connection. My wifi is working fine and other game apps work. Anyone else having this problem ?

Yeehahpv · March 17, 2016 11:32PM

Yeah same for me right now!

wadulisiwaya · March 17, 2016 11:34PM

Glad to find this thread. Haven't been able to log in for an hour or so.

Android LG Vista

GOfish52 · March 17, 2016 11:35PM

Same issue... This is a horrible time for this

ElGropo · March 17, 2016 11:36PM

Same issue here too. Right before the arena awards. Wanted to make sure I kept in the current bracket.

Exide1980 · March 17, 2016 11:39PM

Ugh connection error.... Really server crash and before arena ranking...

Spikemaul · March 17, 2016 11:45PM

I'm also getting the same error, just after completing the third arena battle. What sucks is with the exp from that I'm finally at LV 70. iOS device here.