Missing Territory War rewards for 8/22/2019
August 22, 2019 7:42PM
edited August 2019
Today I collected my TW rewards and then proceeded to the Guild Store to purchase some much needed gear pieces.
After purchasing I went to go craft these pieces so I can equip them on some characters. When I tried I got the error similar to "This gear has already been crafted" or something along those lines. This was not G12 finisher gear related.
Thinking my client bugged out, I restarted it and went back into the character screen. I went to retry crafting the gear BUT I was short the gear I received from the TW as well as the gear I purchased from the Guild Store. The Guild Store still shows that I purchased three items and are on "Cool Down" until the store refreshes.
I looked at my currencies, and I am missing the "Guild Events" currency as well as the 3 Zeta mats.
I did do a support chat but was referred to post to the forums for additional help.
Thanks!
EDIT: It appears I also am also missing my omegas and three items I purchased from the Shard store as well.
After purchasing I went to go craft these pieces so I can equip them on some characters. When I tried I got the error similar to "This gear has already been crafted" or something along those lines. This was not G12 finisher gear related.
Thinking my client bugged out, I restarted it and went back into the character screen. I went to retry crafting the gear BUT I was short the gear I received from the TW as well as the gear I purchased from the Guild Store. The Guild Store still shows that I purchased three items and are on "Cool Down" until the store refreshes.
I looked at my currencies, and I am missing the "Guild Events" currency as well as the 3 Zeta mats.
I did do a support chat but was referred to post to the forums for additional help.
Thanks!
EDIT: It appears I also am also missing my omegas and three items I purchased from the Shard store as well.
Post edited by Kozey on
0
Replies
They only can give small amounts of Crystal's and zetas
I did do a support chat via the help page through the app. I was referred to post here. I'm at work but apparently there is an actual trouble ticket I can log but I only saw the support chat / call option.
Thanks for the link. This is the one where I did the chat through. I will retry if needed later on. I did see someone on reddit also experienced the same issue as well.
The official forum.
This is the beatbest advice.
EA Help are the ones that can look at your account and help get this sorted out.
Due to the conversations in this thread that echoed this yesterday, I did have another support chat. I was again told / promised that this was the best method for assistance. Seeing a mod reinforce this is making me believe a third chat may be in the works shortly.
From what I have gathered from here and from reddit, it most likely has something to do with the server update they did around the same time.