I have done my fair share of complaining, so I am taking a moment to thank EA for 200 Crystals after the login problems from earlier this evening.
As someone who has spent considerable time in customer/guest relations, I can recognize when these types of gestures are proactive vs reactive. I feel this was a proactive and genuine gesture on the part of EA.
Thanks again.
0
Replies
except that they only gave gems to a select few.
Sorry to hear that, but I'm only reporting on something I personally experienced. I had subpar gameplay due to an issue on EA's end. They assessed it and provided a remedy. I hope they will eventually extend restitution to every player inconvenienced. If not, those players could, and should, continue to encourage EA to do the right thing via the forums.