GA should be suspended until bugs are sorted out

Ornoktree
12 posts Member
edited September 1
I first encountered this in my GA match yesterday. I thought it was new, but apparently it has been happening since July.

CG had posted this since 12 July, but cleverly under EA Answers instead of this forum. In my opinion, I don't think there is as much traffic there as here, so few people know the extent of the problem.

https://answers.ea.com/t5/Bug-Reports/Grand-Arena-Championship-Crash-and-Sign-up-Issues/td-p/8018221

They had lumped all the bugs together, which confuses issues.

Subsequently they posted a separate bug report on 29 July, now calling it "Ability Icons Disappearing". In their post, they acknowledge it has been going on for 1 month but they haven't gotten a consistent reproduction and are still investigating. This bug seems to be affecting not only GA, but also TB, arena and fleets (although most screen shots show GA and TB).

https://answers.ea.com/t5/Bug-Reports/Ability-Icons-Disappearing/m-p/8057683#M30054

There are 295 posts in the first Discussion, and 50 posts in the second Discussion. People are continuing to post in both from the most recent GA matches with similar problems, and it seems that we are confused as to which Discussion / Bug Report we should post our issues into. As evidenced, after over 1 month, CG/EA has not been able to address the problem, they are continuing to occur, people are confused and unsure where to post, and yet a new round of GAC has continued to be pushed out.

I have 2 big issues with the way this is handled:
1. Why "hide" it under EA Answers HQ, instead of having a Megathread here that continues to accumulate feedback? Are they afraid of the visibility that this bug in the game would produce?
2. Grand Arena is supposed to be the "pinnacle" of the game where you fight with other players for top spot. There are a lot of players, whales or otherwise, who invest a lot of time and effort (and money) into this, hoping to win GA rounds and get into Kyber. Having a bug that messes up with your matches, and puts you in the 2nd or 3rd tier of your GA match-up instead of 1st, obviously goes against what the GA matches were meant for - that the best players come out top. Now, it depends on whether you are unlucky enough to have your battle hung mid-game.

CG should suspend GAC until this is sorted out. And be frank with it and state it here in forums / announcements, that the bugs need to be sorted out to provide the experience that GAC was intended to provide. Otherwise GAC is a farce.

Replies

  • Battles still freezing as of yesterday... out of sight out of mind is ea approach
  • No GAC or game modes = 0 reason to spend any money or progress much further = death of game. CG is very aware what they need to do, let's just see if they do it soon enough.
  • 1) Nobody is "hiding" the thread in AHQ. That is where they have always wanted bug reports - and the QA team that works on that board accumulates all the info and forwards it to the Dev team.

    2) There have always been issues where people "swear" they signed up for Grand Arena, yet they didn't. I think the issue has escalated recently because when you go into the GAC menu, you are in the Championship, but you still haven't "joined" the GA yet. Players assume that since they can see the Feats and the leaderboards, they are "joined", but that's not true. I'm 90% sure most, if not all, of these signup issues are user error. Can they improve this? Absolutely - I think now they should have auto-sign up. Then, players that don't set defenses get 0 points, lose the ability to attack, get no rewards (not even the 25 currency) for the round, yet automatically populate medium teams so the other player can attack and work on Feats. Or just treat it like a bye and give the opponent maximum points.
  • Also, battles crashing, freezing, or losing the buttons is not GA-specific. It happens in TW, TB, raids, GA - basically everywhere. So, their option is to keep trying to fix these and let everyone continue playing as best as possible - or they can just shut the entire game down.
  • 2smooth
    486 posts Member
    edited September 1
    I’m personally taking the stance of not setting defense as ga has been worse than territory as of late. Waste of time for no rewards. Hard to believe progress means more time investing in something you think it would be the opposite lol.
  • 2smooth wrote: »
    I’m personally taking the stance of not setting defense as ga has been worse than territory as of late. Waste of time for no rewards. Hard to believe progress means more time investing in something you think it would be the opposite lol.

  • Lemme first get my rewards then lets talk:P
  • The 2 times I've encountered the no buttons bug is using Sion and cleansing with his aoe
  • It's a crappy feature anyways, arena used to be the place to rank. As forplacing defense, I don't even do that half the time.

    GA is crap and I'll say it again, stupid feature since we already have an Arena. Just open the game more and add more missions, ECT... because many are sick and tired of being paired with players that don't have a chance (both ways). I'm not trolling either, EA needs to work on other things then this GA crap.
  • They're not going to suspend the thing that is supposed to be the motivating factor in gearing characters, spending resources and maybe even money. Especially if it is difficult for them to reproduce. Only if a bug is completing blocking will it affect current deliverables, otherwise it just keeps getting pushed back release after release. I'm sure they are trying to work on it, but even if they do think they have found a fix, it could be very difficult to verify.. or it could even pop up in a different way. This is the joy of software engineering in an constantly evolving, overly complex and continuously aging codebase.
  • Kyno
    21295 posts Moderator
    All bugs and issues should be reported and discussed at Answers HQ.
    Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.

    You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.

    Please visit the Answers HQ forums by clicking the link below!
    <<Answers HQ>>

    The reason is that Answers HQ has tracking built in and there is no need for a mega there, as the data is already pulled together to give them an idea of what's going on.

    Any issues with this situation can be discussed with CG_SBCrumb in a direct message.
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