EA/CG are giving everyone a single Kylo Ren shard for free every day for about a week. But to get it, you must log in "fresh" to the game once every 24 hours. If you are the type to leave the game connected for long periods while doing other things, make sure you disconnect and reload once in a while. I am not 100% sure if you will lose them if this isn't done, but I've seen it happen in other games.
Quit 7/14/16. Best of luck to all of you.
Dont freak out. You still get the shard even if you dont log out.