This happened to me on my iPhone when Resistance Hero Finn came out. Got a crash while trying to buy the pack, tried reinstalling and have been locked out ever since.
I do have an iPad so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in. I guess I should wipe my phone but I need it for work stuff.
Oh I forgot to add to save others time don’t bother with support. I put in a ticket w EA support, they contacted back by phone and told me to try the common stuff (remove app, reinstall, reboot phone, connect with Cell data only and WiFi) none of which did anything.
Same issue. Again EA support is going to tell you to factory reset your device. Don’t do it.
I expect some compensation for what I’ve been through today not to mention what I’ll be missing in game as a result of trying to pay money. Especially considering how hard I’ll question ever paying again out of this same fear.
In no event should this require a factory reset. That is absurd. My worry is that CG says that this was apple’s screw up and points the finger at them instead of fixing the game.
Only wipe if you have a recent backup. I wiped my iPad this morning and it's still in the process of reinstalling all the apps. I will try to wipe my phone this weekend when I have time.
I believe it asks you to sign out of your Apple ID...might want to Google it just in case. I didn't really care about my iPad, so I just blazed through it.
I tried different apple IDs as well , Game Center , App Store etc, the fail to load is appears to be directly linked to the Device ID and not Apple ID or Game Center ID.
Have you tried buying a new Phone? I know iphones are like $1,000 but that's less than unlocking some toons...and you dont need a iPhone that's part of the problem.
Getting a new device or buying an android can definitely fix it... has anyone tried? Or u guys all too locking into having apples?
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I do have an iPad so I have been able to play on that until this morning when the same thing happened trying to buy a pack. I also deleted and reinstalled the app on my iPad and got locked out. I completely erased my iPad (twice) and was finally able to log in. I guess I should wipe my phone but I need it for work stuff.
I expect some compensation for what I’ve been through today not to mention what I’ll be missing in game as a result of trying to pay money. Especially considering how hard I’ll question ever paying again out of this same fear.
I don’t recommend doing anything until CG responds to something telling us what to do. I’m locked out and nothing works to fix it.
I’m assuming this won’t be fixed until my “pending” transaction in the App Store is also resolved. Just my guess though.
Getting a new device or buying an android can definitely fix it... has anyone tried? Or u guys all too locking into having apples?