Purchased 2 mandalorian set of tokens with diamonds bought with £ real money, rewards random 5-330 got 7 tokens followed by another 7 tokens on the 2nd pack, contacted support and told that it was just bad luck and they were random spent 1299 diamonds on another pack anyone want to guess what random amount of diamonds I got , yes thats correct another 7 !!! advised by online chat again this is bad luck and random.
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There is a drop-down with the rates of shards on the game I think 7 is the highest probability.
Also, I realis3d that not farming those marquees on their nodes made me miss valuable gear farming as well which was the deciding factor to never whale on new characters.
Instead I buy packs which show an exact guaranteed amount of shards, or whale on those relic/gear packs cause my chars eat that sh i t for breakfast like candy pancakes.