Missing crystals

fader

Somehow juhani shards were purchased with my crystals. I already have juhani maxed out I did not need these shards and I lost 1200 crystals how do I fix this

TVF

Do you have kids?

CS can often help though.

Kyno

You can reach out through the in game help button. You should be able to get help from EAHelp, they deal with more one on one issues like this.