I got my friend started in this game, but about a month ago his in app purchase ability went away and he is unable to get anything. He cannot see any in app purchases. He wants to buy the hyperdrive bundle, but it is not available, neither are crystal packs or any of the normal bundles, just empty screens. We have both been contacting support on his behalf, and they continue to message him generic emails that do not solve the problem or even address it! Does anyone know how to fix this? He was able to buy things, then he moved to a new apartment and boom, in app purchases dissapeared.
One Plus Phone w/ Android 10
We work in China right now
He can buy in app purchases from every other app
We have reinstalled the game
Logged in and out
Check his Google Play data
Anyone please help? EA support just sends me he same email over and over... “did you try these?” With a link. Totally worthless and he has been fighting this for a month. He is about to stop playing the game due to frustration over this problem. Any advice??