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Any way to reverse in-game purchase?

Monomer
Monomer
139 posts Member
My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?

Replies

  • Kisakee
    Kisakee
    1648 posts Member
    Options
    I'm afraid so.
    "Never make the mistake of believing forbearance equates to acceptance, or that all positions are equally valid."
    - Grand Admiral Thrawn
  • DarjeloSalas
    DarjeloSalas
    9944 posts Member
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    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!
  • Monomer
    Monomer
    139 posts Member
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    DarjeloSalas wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!

    Ticket with EA? I did. They told me they can’t help.
  • DarjeloSalas
    DarjeloSalas
    9944 posts Member
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    Well, this is awkward...
  • Devian
    Devian
    671 posts Member
    edited October 2020
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    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Well, your child is a true rebel!
    He rebelled!
    And he supported other rebels
    P.S. I wish you luck with Ea support though
  • scuba
    scuba
    14049 posts Member
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    Monomer wrote: »
    DarjeloSalas wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!

    Ticket with EA? I did. They told me they can’t help.

    Keep opening tickets. I also here it is better to try love chat with an agent vs email tag
  • Jarvind
    Jarvind
    3926 posts Member
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    Call their support number. I did that once and they refunded my crystals in like five minutes.
    u58t4vkrvnrz.png



  • NinjaRaven32
    NinjaRaven32
    157 posts Member
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    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?

    Would set up payment confirmation on your bank app
  • Calo_Nord
    Calo_Nord
    224 posts Member
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    scuba wrote: »
    Monomer wrote: »
    DarjeloSalas wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!

    Ticket with EA? I did. They told me they can’t help.

    Keep opening tickets. I also here it is better to try love chat with an agent vs email tag

    That’s funny cause I heard love chatting would get you banned.
  • Monomer
    Monomer
    139 posts Member
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    NinjaRaven32 wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?

    Would set up payment confirmation on your bank app

    There was no actual money spent. It was just crystals.
  • Monomer
    Monomer
    139 posts Member
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    Jarvind wrote: »
    Call their support number. I did that once and they refunded my crystals in like five minutes.

    Thanks. I'll try that.
  • kello_511
    kello_511
    1648 posts Member
    Options
    scuba wrote: »
    Monomer wrote: »
    DarjeloSalas wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!

    Ticket with EA? I did. They told me they can’t help.

    Keep opening tickets. I also here it is better to try love chat with an agent vs email tag

    All you need is love.

    And patience, in this case.
  • scuba
    scuba
    14049 posts Member
    Options
    Calo_Nord wrote: »
    scuba wrote: »
    Monomer wrote: »
    DarjeloSalas wrote: »
    Monomer wrote: »
    My child grabbed my phone and accidentally purchased a rebel faction pack for somewhere around 2,000 crystals (not sure on the exact amount). EA support says they can’t do anything. Am I just stuck with overpriced shard shop currency?
    Submit a ticket. They might meet you half way and reimburse some of the crystals.

    Speaking from experience, here!

    Ticket with EA? I did. They told me they can’t help.

    Keep opening tickets. I also here it is better to try love chat with an agent vs email tag

    That’s funny cause I heard love chatting would get you banned.

    I saw it after I posted, thought about fixing it. Decided it would be more fun this way
  • DarjeloSalas
    DarjeloSalas
    9944 posts Member
    Options
    icanectc wrote: »
    You can request refunds from Apple or Google directly.

    Only for purchases. Not for spending in game crystals
  • Lordwar83
    Lordwar83
    112 posts Member
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    You can forget about the 2000 crystals, you won't get them back, why?

    Anyone can say my child did it. You can't prove it.

    It's like back in school, my dog ate my homework.
  • Kyno
    Kyno
    32087 posts Moderator
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    icanectc wrote: »
    DarjeloSalas wrote: »
    icanectc wrote: »
    You can request refunds from Apple or Google directly.

    Only for purchases. Not for spending in game crystals

    Seems like it would equally solve the problem. Get a refund then repurchase the crystals... Easy peasy.

    not everyone purchases crystals.
  • DarkHelmet1138
    DarkHelmet1138
    3884 posts Member
    Options
    It sucks that you wasted 2000 crystals. But it's not really CGs fault in this case so I can see their reasoning for not refunding them.

    If they did then you could open a pack, decide you didn't get the character you wanted and then ask for a refund (not saying you did that). It's just too open for abuse.

  • DarjeloSalas
    DarjeloSalas
    9944 posts Member
    Options
    Lordwar83 wrote: »
    You can forget about the 2000 crystals, you won't get them back, why?

    Anyone can say my child did it. You can't prove it.

    It's like back in school, my dog ate my homework.

    They have refunded part of the crystals I lost this way in the recent past.
  • Calo_Nord
    Calo_Nord
    224 posts Member
    edited October 2020
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    I think I've heard of players having their account state reset to a certain date. Might be remembering that wrong. This would reset everything though including any progress you've made farming shards or whatnot since then but you'd get your crystals back. It might be worth asking ea help about it if you value the 2000 crystals more than the days of progress (including crystals from payouts) you'd lose by reseting your account.

    Of course, they might not have the capability. It all depends on whether they backup account states and how long they maintain the backups.
  • SnakesOnAPlane
    SnakesOnAPlane
    4363 posts Member
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    Usually Apple or Google works with the customer on minor situations like this. Can’t hurt to ask them.

    IMO, CG would do us a great favor to at least implement a 2-step option for purchases in case of situations like kids or theft.
    SnakesOnAPlane
  • Nikoms565
    Nikoms565
    14242 posts Member
    Options
    Do have access to a DeLorean....and.a flux capacitor handy?
    In game name: Lucas Gregory FORMER PLAYER - - - -"Whale blah grump poooop." - Ouchie

    In game guild: TNR Uprising
    I beat the REAL T7 Yoda (not the nerfed one) and did so before mods were there to help
    *This space left intentionally blank*
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