Technical issues anniversary rewards

DjangoFett000

Hi
I did not receive the itens in the anniversary box

Can someone please help me ?
att
DjangoFett
Ally code 588-492-557

DarkHelmet1138

They aren't coming until tomorrow

NotMyFault

I also didn't receive!
When I clicked to collect, an error appeared stating that a server connection error happened.
After that, no rewards!!!

Att.

DarjeloSalas

NotMyFault wrote: »

I also didn't receive!
When I clicked to collect, an error appeared stating that a server connection error happened.
After that, no rewards!!!

Att.

Guaranteed that you did receive them.

Check your stock of kyro, zetas or even Clone Wars Chewy shards.

NotMyFault

Just compared some items from the reward list with my inventory. Received!
Some delay may have happened. But now it is ok!

Thx!

DarthGlovoc

DjangoFett000 wrote: »

Hi
I did not receive the itens in the anniversary box

Can someone please help me ?
att
DjangoFett
Ally code 588-492-557

They didn't come until 10am for me.

HaywoodJBLM

I got the rewards message this morning, but when I claimed it I only got some of the rewards. The rest just disappeared I guess? I literally created a forum account just to post about this. This is nonsense. I got everything except the thing i really needed.

EventineElessedil

I also want double anniversary gifts to compensate me for my greatness.

Gifafi

HaywoodJBLM wrote: »

I got the rewards message this morning, but when I claimed it I only got some of the rewards. The rest just disappeared I guess? I literally created a forum account just to post about this. This is nonsense. I got everything except the thing i really needed.

Well, how many of each piece did you have before? We can do the math to see exactly what they missed giving you and get to bottom of this

HaywoodJBLM

I missed the droid caller for sure. Im not sure if I missed anything else. I know I got the rest of the gear but I dont know how much of any of the other stuff I had before. I got the zeta materials too

DarkHelmet1138

HaywoodJBLM wrote: »

I missed the droid caller for sure. Im not sure if I missed anything else. I know I got the rest of the gear but I dont know how much of any of the other stuff I had before. I got the zeta materials too

Are you sure you're not looking for a mk5 droid caller. It was a mk 6 that was rewarded. An easy mistake to make.

HaywoodJBLM

Positive

HaywoodJBLM

I have characters Im gearing right now who need both. I got neither.

DarkHelmet1138

HaywoodJBLM wrote: »

I have characters Im gearing right now who need both. I got neither.

Ok

TVF

Contact customer service. No one here can help you.

HaywoodJBLM

I posted in bug reporting too. Hours ago. No responses yet.

TVF

That's not customer service. Contact customer service.

HaywoodJBLM

How do i do that?

TVF

here you go

https://help.ea.com/en/contact-us/?product=star-wars-galaxy-heroes

DjangoFett000

All good tks guys!

HaywoodJBLM

Thanks dude. Problem solved.