I am a new player.
These past few weeks have been a trial run for this game, for me. I like this game and could see this being a staple game in my regiment.
However, I recently bought the 'Large Galaxy Enhancement Kit' off the Google Play Store. WHICH I NEVER RECEIVED.
THIS COST 750 PLAY POINTS.
I contacted support only to be told I needed to provide screenshots from a PC or Console to be helped. Neither of which I have.
Given, this is a mobile game, it's entirely unacceptable that I must use a different system to provide my information from.
I want to enjoy this game thoroughly for the foreseeable future. But, I cannot play another second having been shafted like this.
Is there anything I can do?
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Replies
For some reason there can be delays between Google/the game. EA can't speed this up.
I have since then restarted the app and my phone.
I also uninstalled/reinstalled, as well as disconnecting/reconnecting to my google play account in game.
I have also tried the 'settings', 'restore purchases' to no avail.
Then you will need to go through the in game help button to reach out to EA Help, and work with them on getting the purchase restored.
That is your best bet to get this resolved.