Purchases on Apple I-pad not received ( 3 times already)

Icemanmenno
5 posts Member
edited July 8
So i’ve purchased a crate oif Crystals ( 50euro about), a bad batch bundle( 27 euro) and for test crystal box (5 euro)
This first 2 of these puchases in May.
I had done other purchases as well around the same date, but these 2 i never got. I’ve logged this with EA. I have send printscreens a number of times - 2 months later i still did not get any help, always getting mails back saying they can’t open my documents. ( which are printscreens from a computer -very odd.)
I keep getting mails from EA, if I still need any help -but i can not reply to that question - But I do still need help.

Who can actually help me ?
What was strange about the 3 purchase in accordance to other purchase i do and that i do receive ; “ I am sent out of the game to confirm my purchase through a bank app. When i get back to the game -no purchase is reveived.” When i do purchases from the game and am not being sent out to the bank app -i do receive my content.

I can imagine this must be traceable - but as said - no concrete help to this day.

Many thanks for any help on this issue.

Kr
J.

Replies

  • Kyno
    32036 posts Moderator
    Have you tried the restore purchases button in game?
  • Kyno wrote: »
    Have you tried the restore purchases button in game?

    Yes, almost everyday for the last 2 months.

  • Kyno
    32036 posts Moderator
    Are you sure you were charged? (Sorry, just covering my basics)
  • Kyno wrote: »
    Are you sure you were charged? (Sorry, just covering my basics)

    Yes, i have checked my i-tunes and got confirmation of paiement there. When I check my bank account - the money was taken of as well. So I am sure about paiements

  • Kyno
    32036 posts Moderator
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.
  • Kyno wrote: »
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.

    What number do I use ? The purchase number ?
  • Kyno
    32036 posts Moderator
    Kyno wrote: »
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.

    What number do I use ? The purchase number ?

    The ticket number for EA Help. But you can also include any other information you have.
  • Kyno wrote: »
    Kyno wrote: »
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.

    What number do I use ? The purchase number ?

    The ticket number for EA Help. But you can also include any other information you have.

    I already have 2 ticket numbers running ftm. Can i mail him those numbers ? Where can i find CG_Doja_Fett mail ?

  • Kyno
    32036 posts Moderator
    Kyno wrote: »
    Kyno wrote: »
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.

    What number do I use ? The purchase number ?

    The ticket number for EA Help. But you can also include any other information you have.

    I already have 2 ticket numbers running ftm. Can i mail him those numbers ? Where can i find CG_Doja_Fett mail ?

    Direct message him on the Forum. Yes those should work.
  • Kyno wrote: »
    Kyno wrote: »
    Kyno wrote: »
    Please open a ticket with EA Help, through the in game help button, and then message CG_Doja_Fett with that number. He may be able to help you, but ultimately you will be working with EA Help.

    What number do I use ? The purchase number ?

    I mailed Doja_Fett july 9th. When can i expect response ? Is he checking and then getting back to me ? Shall i wait some more or send reminder ?

    Ke.
    J

    The ticket number for EA Help. But you can also include any other information you have.

    I already have 2 ticket numbers running ftm. Can i mail him those numbers ? Where can i find CG_Doja_Fett mail ?

    Direct message him on the Forum. Yes those should work.

Sign In or Register to comment.