@CG_Doja_Fett_MINI i have below copied a transcript from an agent I have dealt with today. This is the 7th agent I have dealt with on this matter and after accidentally spending 1600 crystals they are refusing to refund more than 320 as they say they are unable to and are therefore contradicting you. The customer service from EA is pathetic at best and after this latest debacle I will no longer spend any money on this game
Md (09/03/2022, 14:42:53): Thank you for contacting EA HELP, my name is Md, may I start with your first name please?
Damien (09/03/2022, 14:42:59): It’s damien
Md (09/03/2022, 14:43:25): Hi damien! Nice to have you here, how may I assist you today ?
Damien (09/03/2022, 14:46:29): I raised an issue on 02/03/2022 in regards to the in game store being rearranged due to an update which cost me 1600 crystals. A very unhelpful agent would only offer me a refund of 320 crystals. An update to the official forums from CH_doja_fett has since stated that crystals on these purchases on 02/03/2022 should be fully refunded so I am owed 1280 crystals. I raised another ticket for this but have so far been passed to 5 different agents who keep asking the same questions after I have provided the info. I am now getting very frustrated with this and would like a resolution and my additional crystals returning
Md (09/03/2022, 14:47:55): No worries I will definitely try to help you as you are claiming that you have not revived the full amount of crystal .
Md (09/03/2022, 14:48:01): Could you please confirm me the email linked with the account first ?
Damien (09/03/2022, 14:48:40): Daimoisgod@googlemail.com
Md (09/03/2022, 14:49:11): Thanks.
Md (09/03/2022, 14:49:21): Please allow me a moment to check the previous cases.
Md (09/03/2022, 14:50:17): I have sent a verification email, please check if you have received an email with the subject line "Verify ownership of your EA Account" in your inbox or spam inbox.
Damien (09/03/2022, 14:50:51): I have. Verification number is 208232
Md (09/03/2022, 14:51:20): Thanks.
Md (09/03/2022, 14:52:52): I have read your first chat and found that our agent clearly inform you that we can grant 320 as goodwill grant and you agree for it.
Damien (09/03/2022, 14:54:55): Put that was before we were informed a full refund was available. As you can see from the chat I reluctantly accepted but was not happy especially as it has since come to light that the full amount should have been returned which the agent refused to do
Damien (09/03/2022, 14:56:31): I have the full transcript from the agent where they refused
Md (09/03/2022, 14:56:34): Yeah! I have checked that they consult this case with the specialize and they informed that this was the max number we can grant.
Damien (09/03/2022, 14:58:20): No it isn’t as CG_doja_fett from the official forums has since stated that the full amount should be refunded as you can see from the screenshot I have attached on case 105539212
Damien (09/03/2022, 14:59:30): I also believe that this being the 7th person I have had to try to deal with to get this resolved is incredibly bad customer service
Md (09/03/2022, 15:02:25): I have checked this with the team and found the same the we can not grant full crystal in this case.
Damien (09/03/2022, 15:04:02): I am going to raise this directly with doja_fett as it is a lie and incredibly bad customer service from EA. This has also persuaded me to no longer invest in this game and I will strictly be a free to play person from now on
Replies
Md (09/03/2022, 14:42:53): Thank you for contacting EA HELP, my name is Md, may I start with your first name please?
Damien (09/03/2022, 14:42:59): It’s damien
Md (09/03/2022, 14:43:25): Hi damien! Nice to have you here, how may I assist you today ?
Damien (09/03/2022, 14:46:29): I raised an issue on 02/03/2022 in regards to the in game store being rearranged due to an update which cost me 1600 crystals. A very unhelpful agent would only offer me a refund of 320 crystals. An update to the official forums from CH_doja_fett has since stated that crystals on these purchases on 02/03/2022 should be fully refunded so I am owed 1280 crystals. I raised another ticket for this but have so far been passed to 5 different agents who keep asking the same questions after I have provided the info. I am now getting very frustrated with this and would like a resolution and my additional crystals returning
Md (09/03/2022, 14:47:55): No worries I will definitely try to help you as you are claiming that you have not revived the full amount of crystal .
Md (09/03/2022, 14:48:01): Could you please confirm me the email linked with the account first ?
Damien (09/03/2022, 14:48:40): Daimoisgod@googlemail.com
Md (09/03/2022, 14:49:11): Thanks.
Md (09/03/2022, 14:49:21): Please allow me a moment to check the previous cases.
Md (09/03/2022, 14:50:17): I have sent a verification email, please check if you have received an email with the subject line "Verify ownership of your EA Account" in your inbox or spam inbox.
Damien (09/03/2022, 14:50:51): I have. Verification number is 208232
Md (09/03/2022, 14:51:20): Thanks.
Md (09/03/2022, 14:52:52): I have read your first chat and found that our agent clearly inform you that we can grant 320 as goodwill grant and you agree for it.
Damien (09/03/2022, 14:54:55): Put that was before we were informed a full refund was available. As you can see from the chat I reluctantly accepted but was not happy especially as it has since come to light that the full amount should have been returned which the agent refused to do
Damien (09/03/2022, 14:56:31): I have the full transcript from the agent where they refused
Md (09/03/2022, 14:56:34): Yeah! I have checked that they consult this case with the specialize and they informed that this was the max number we can grant.
Damien (09/03/2022, 14:58:20): No it isn’t as CG_doja_fett from the official forums has since stated that the full amount should be refunded as you can see from the screenshot I have attached on case 105539212
Damien (09/03/2022, 14:59:30): I also believe that this being the 7th person I have had to try to deal with to get this resolved is incredibly bad customer service
Md (09/03/2022, 15:02:25): I have checked this with the team and found the same the we can not grant full crystal in this case.
Damien (09/03/2022, 15:04:02): I am going to raise this directly with doja_fett as it is a lie and incredibly bad customer service from EA. This has also persuaded me to no longer invest in this game and I will strictly be a free to play person from now on