Guild Leader inactive

Fegmaldas

Hello,
I am a member of a guild and our leader is inactive/offline for more that 70 days. The officer have left the guild so we have no chance to change anything for TW or raids etc.
I have opened several ticket on EA support but nobody could help me because I have chosen wrong category of ticket or EA ID was missing. Also phone call was not helpful.
Last feedback to one of my tickets was, I have to go to this forum and have to contact community manager CG_LucifersDaddy who doesn't exist, only @CG_LucifersDaddyMINI

can you promote me as guild leader?
guild name: Pangalaktische Donnergurgler
my player name @Fegmaldas (615-634-337)
Many thanks in advance

Greets
Fegmaldas

chpMINIsolo_77

You need to contact EA again, that;s the only way you can remove an inactive guild leader. Try opening another support ticket

Fegmaldas

Do you know what kind of support ticket I have to open? I have opened 4 with different categories, but I don't know which one fits to my request/issue...
Promotions and events
Can't login
Banned or suspended account
Missing content
Report a bug
Report player
Connection and tech support
Do you know which one is the correct one?

chpMINIsolo_77

If I had to guess, I would try "Connection and tech support". I would also try calling them on the phone again.
You may not be able to do anything since there are not any officers currently in your guild

chpMINIsolo_77

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/165204/removing-inactive-guild-leaders

KvotheQGBQG2

Maybe just start a new guild and have everyone move over?

DaarthBrewer

KvotheQGBQG2 wrote: »

Maybe just start a new guild and have everyone move over?

The trouble with that is you are almost guaranteed to lose folk in the move. Keep after the support, I have seen this problem get resolved in the past.

Fegmaldas

I contact the support via phone and the EA agent called Theodor helped me, so I am new guild leader