HELP, WHO DO I CONTACT

Archer23890 · August 31, 2022 10:10PM

@Ultra I'm in the same boat. All unequipped Mods missing or disappeared.

Ally Code: 875-825-313

Wed_Santa · August 31, 2022 10:12PM

Ultra wrote: »

Wed_Santa wrote: »

Ultra wrote: »

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258459/known-issue-mod-inventory

Y'all ally codes have been forwarded and are being investigated

Thanks for your cooperation

Thanks for responding to this Ultra - are you passing on Ally Codes subsequent to the dev announcement or have they got some means of tracking who’s lost their mods, as it looks to be fairly widespread ?

passed a bunch, and now they have enough ally codes to triage, and work on it

Thanks but there seems to be a new (connected?) issue in that any time I try to slice a mod it forces a restart- I’m guessing this might be experienced by others

DarthDraker · August 31, 2022 10:12PM

Same here - 915-891-659

Last time this happened there was a pretty decent “make good”. I await this one with eagerness and open arms

Thorald · August 31, 2022 10:13PM

Same
525-812-438

Globuhl · August 31, 2022 10:14PM

Wed_Santa wrote: »

Ultra wrote: »

Wed_Santa wrote: »

Ultra wrote: »

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258459/known-issue-mod-inventory

Y'all ally codes have been forwarded and are being investigated

Thanks for your cooperation

Thanks for responding to this Ultra - are you passing on Ally Codes subsequent to the dev announcement or have they got some means of tracking who’s lost their mods, as it looks to be fairly widespread ?

passed a bunch, and now they have enough ally codes to triage, and work on it

Thanks but there seems to be a new (connected?) issue in that any time I try to slice a mod it forces a restart- I’m guessing this might be experienced by others

Yes I experienced the same issue trying to slice a mod before I found out all my unequipped mods disappeared.

Ultra · August 31, 2022 10:15PM

DarthDraker wrote: »

Last time this happened there was a pretty decent “make good”. I await this one with eagerness and open arms

I assume they are going to try to fix this by today, so i don't see any makegood necessary if they do

but who knows, they might give out compensation

TekkarEdorf · August 31, 2022 10:17PM

Ultra wrote: »

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258459/known-issue-mod-inventory

Y'all ally codes have been forwarded and are being investigated

Thanks for your cooperation

891-376-128

KnightofRen · August 31, 2022 10:34PM

Same for me
515-478-895

Darth_Weasel · August 31, 2022 10:37PM

Absolutely amazing
Darth_Weasel 595-191-669
That’s an awfully large amount of mods lost, not to mention the time, slicing ect

Ultra · August 31, 2022 10:49PM

Darth_Weasel · August 31, 2022 10:56PM

A CG fix ? 😂
There is no making good or compensation that can get close if they are unable to fix this

PumaK · August 31, 2022 10:59PM

Ultra wrote: »

Well, if the mods still exists then it's nice to know, but already tried force closing and nothing, seems we gonna have to wait.

DarjeloSalas · August 31, 2022 11:04PM

PumaK wrote: »

250M of credits

You’ve got to be kidding, right?

EondoKline · August 31, 2022 11:09PM

The “you can still farm mods” thing is also not working. I cannot upgrade them either. So all of the mods are broken completely.

PumaK · August 31, 2022 11:13PM

DarjeloSalas wrote: »

PumaK wrote: »

250M of credits

You’ve got to be kidding, right?

Obviously 😂

Amasia · August 31, 2022 11:15PM

Same thing happened to me @Ultra 727-641-716

Ultra · August 31, 2022 11:19PM

no need to get your ally codes out, people

Fix will be out tomorrow

V1p3rdyn4styy · August 31, 2022 11:21PM

745-559-365.
This happened to me too

petersont79 · August 31, 2022 11:53PM

Same problem for me. No unassigned mods. Mod loadout causes and error and force close the app. Basically can’t change any mods right now

sloweagle · September 1, 2022 12:04AM

Hmm, lost all unassigned mods, and anytime I try to slice an equipped mod, it forces restart.

el_mago · September 1, 2022 12:38AM

Not the Mod Management update we asked for, but apparently the one we needed!!

DMG_SW · September 1, 2022 1:24AM

I initially lost all my unassigned mods, but after a restart and trying to farm and equip some new mods, all mods have totally disappeared. Ally code is 933 789 268.