Didn’t Receive Hondo Ohnaka Shards After Completing Event Tier and Support Was No Help.

DarthDave3
2 posts Member
edited October 16
When the Hondo Ohnaka event started, I played as any usual character event but this time I had an issue where when I completed tier II, it said I had lost my connection and needed to restart the game. I did and when I got back on, it showed I completed the tier but I didn’t receive my 10 Hondo shards. I played the rest of the tiers thinking maybe I was wrong but when I still came up 10 short, I contacted support for assistance. All I got was a weeks worth of back and forths regarding information gathering, finally getting to actually talk about the issue just to be told multiple times you’ve completed all tiers and received all your shards, and finally, after learning how to do a screen video shot including the date and showing my completed tiers and still being 10 shards short, was told they weren’t the developers and just support so they couldn’t change anything. Has anyone else had issues like this and actually found a resolution to them? And are there any developers here on the forums who could address this since EA support apparently can’t and say only developers can?
Post edited by crzydroid on

Replies

  • Lumiya
    777 posts Member
    edited October 16
    Some people had similar experiences when the game closed/lost connection with other characters or ships. The only way this can be resolved is that you get lucky and a CM or dev sees this and helps you out.
    As a last resort you might also try the bug report section here on the forums.

    @CG_SBCrumb @CG_Tusken_Meathead

    Edit for typo
    We are all made of star-stuff
  • crzydroid
    6741 posts Moderator
    The Answers HQ team can usually handle missing shards.
    Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.

    You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.

    Please visit the Answers HQ forums by clicking the link below!
    <<Answers HQ>>
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