I went to the web store when my guild mates told me about the fallen order gift pack. It wasn’t there. I messaged support and after two weeks of diced out replies from them and providing pointless information they told me it was too late to help. This is my last hope I guess…
I hope you get it sorted.
That's infuriating. Hope you get it resolved. You would think at some point surely they would escalate the ticket.