Account hacked
May 13, 2023 1:34PM
edited May 2023
A couple days ago someone gained access to my account through blue stacks. I only know this because they left a message in my guilds game chat. Stating “they had accessed my account through blue stacks somehow. They said they was just letting the owner know and wouldn’t do anything harmful” I opened a ticket straight away when I was aware to inform CG. Their response to me was that it wasn’t linked to any new accounts.
But ever since I started getting connection issues and kicking me from the game. I opened up a new ticket to state that I was worried for the safety of my account. And now I have lost full access to it. They have removed my Game Center and personal Facebook from my account and changed the name also
I don’t seem to be getting anywhere with the tickets in game. I just want my account back and am hoping there is someone here that can help.
My ally code is 839-696-836
But ever since I started getting connection issues and kicking me from the game. I opened up a new ticket to state that I was worried for the safety of my account. And now I have lost full access to it. They have removed my Game Center and personal Facebook from my account and changed the name also
I don’t seem to be getting anywhere with the tickets in game. I just want my account back and am hoping there is someone here that can help.
My ally code is 839-696-836
Post edited by Ultra on
1
This discussion has been closed.
- 61.6K General Discussion
- -35 Developer Q&A Archive
- 2.6K New Players
- 30.7K Arena and Character Strategy
- 3.2K Individual Events
- 5.5K Guild Events
- 4.7K PVP and Rivalry
- 51K Guild Recruitment
- 751 Art and Media
- 4.2K Off Topic
Howdy, Stranger!
Replies
Do you have your player ID?.... With that and a credit card statement etc they may be able to help you better...
Send statements
Go to the answers HQ section here on the forums and post what you wrote here. Mention that you can send them proof that it is your account. Normally an admin there will pm you if they are able to help you. They are directly from EA and I know a few people whom the same happened to and they got help over there.
Eta:
https://answers.ea.com/t5/Technical-Issues/bd-p/star-wars-galaxy-of-heroes-tech-issue-en
I will do that now. See if I can get answers quicker
So they are saying my accounts been deleted.
They might've not
The forums won't be helpful, only EA support (which you have been utilizing) can
I don't think Answers HQ can help you either but doesn't hurt to try
I hope you are able to recover and secure your account again, its a terrible way to lose progress but as DMG said, emulators aren't supported, and i know lots of people in the active community uses it, so there is a false sense of security that it won't happen to you since its not happening to people you know
I’ve logged into my SWGOH.gg account and updated it and my account is still there. I’ve even started a new game and searched my ally code and it comes up so surely it’s still there on the database
They don't have a phone number from what I have seen, but if you go online they do have an email system where you can open a ticket and I think that would be your best bet...
Don't give up. It all just depends on whom you get on the other end. You might have to try a few times until you get someone able/willing to help
Settings>connect
Does it look like this?
I really hope this isn’t the case. I will pop in from time to time to see if you (or they) are able to resolve this. It’s disappointing that you’ve had to jump through so many hoops just to try and get your account back
No I never have, i literally just play from my phone
I’ve opened so many tickets, gone into live chats, they claim my account is deleted and no longer in the database.
But my account still loads up to SWGOH.gg it’s dropping in arena and skill rating for GAC has lowered. Also my guild friends are checking the activity on it for me to see if anyone logs on. And they have multiple times. To me this doesn’t sound like it’s deleted and not on their database anymore.
Atm the service I’ve been getting from the chats that they aren’t even bothered I’ve spent years building my account up and the money I’ve put into their game
This is how it all began
I know I've read that others whom never used Bluestacks also had this happen to them, while others said you have to at least once had used bluestacks yourself for this to happen.
No, I don’t even own a computer or laptop. I’ve always played on my phone
Maybe you used it years ago for a day or an hour
Bluestacks just can’t give anyone access if you’ve never used it before
it definitly can in theory. just need to hit the same android-id as an older phone (before android 9).
Not very probably. but it definitly is possible.
because thats the main problem. Android and how the id was used before Android 10...
Also CG should REALLY implement some kind of 2FA and also you should be able to disconnect Guest Auth when you have a strong auth like google connected...
That or they're not the original owner of the account.
If that's not the case, then it sounds more like they got access via Facebook link.