Promoting to guild officer bug?

Hello guys, my guild leader would like to promote me to an officer but everytime he tries to, he gets an error message "You cannot promote this Guild member". Did someone else have this problem and know a solution for it? I know this is an issue with underage accounts, but mine is not underage. I can write in chat, log in to the webstore etc.

The support could not really help me. Any ideas or tips are appreciated!


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