Arena caps

Hi, this is my first post in the forums. Please excuse me if it's the wrong one to post this. If you do know where to post my issue please let me know. I've been playing for 5 months now. Love the game!
What I don't like is during the arena fights you get like 5 fights and then you have to wait or kick down some shards. That would be fine, but meanwhile, other teams are taking your rank and you can't play anymore due to the " cap " so to speak. I feel strongly that once you reach your cap. Your group should not have to lose rank while you basically stand by and watch it happen. Does that seem a fair and doable assessment?
Resolution : teams that have played their max, without introducing shards should not have to lose rank. They should be removed as contenders during this time.
It's very frustrating to reach 983 or 800, only to come back the next day and your dropped back into the thousand ranks.
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