They started closing some of these posts out yesterday with responses. In a similar one to yours they sent the poster a PM for additional info. Maybe this is a good sign? Good luck!
@TheDarkTater , thanks so much! Looking for a little bit of hope. I have been in contact with @CG_Kozispoon about this issue for a few weeks, but nothing has been resolved. Hoping they figured something out so we can keep playing! Have a good one...
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Following up on that PM exchange to see what we can see. Appreciate your patience!