Guild leader AWOL. EA support totally useless. Can this issue be addressed???

Gaz_ren_123

Our guild leader at jaba's hut has disappeared. A guy called grent. 40+ days without logging in. Probably gave up and uninstalled by now. The remaining officers agreed on a new leader (me) and so i contacted EA support after a dev (yes, a dev) replied to another thread telling them to raise a ticket.
The useless "advisor" then told me since the guild leader paid for the guild in the first place they can't remove him without his permission and to contact him (how i don't know, smoke signals perhaps?) or start a new guild. Then he closed my case!

Why is a dev telling us to raise a ticket to EA support when they are clearly as useful as a chocolate kettle and won't do anything about the issue?

Surely it can't be that difficult to put a automatic kick on a guild leader after 30 days offline?

GeorgeRules

With 300k credits and your ally list, all your problems will be solved.

Gaz_ren_123

I shouldn't have to start my own guild. It should be a quick check to see when the leader last logged in and kick him if requested by an officer.

djlott

Yep start a new guild. Sounds like you already have 48 other players that will follow you.

Jnbentzel81

Gaz_ren_123 wrote: »

I shouldn't have to start my own guild. It should be a quick check to see when the leader last logged in and kick him if requested by an officer.

Officers can activate raids and do everything the leader can. Leader can only kick officers that's the only difference for the bare functioning essentials to keep the guild going. And just keep pestering them. Bent wookie could help for sure

Gaz_ren_123

We have an AWOL officer too.

GeorgeRules

Unlucky. Sounds like you need to start up your own guild then.

Gaz_ren_123

TheKevinlyFather wrote: »

Contact support. They will change the leader for you. Took under 1 day for our guild.

Gaz_ren_123

So how the hell can some guilds get it and some can't? Is it just the lucky ones that get the advisor who has the brain cell for that day?

Gutazedo

Gaz_ren_123 wrote: »

TheKevinlyFather wrote: »

Contact support. They will change the leader for you. Took under 1 day for our guild.

I did contact support. They told me to browse the forums for help...

Gaz_ren_123

I stand by my previous comment then.

Gaz_ren_123

CG_Kozispoon
July 29
Hi there!
Please have one of your guild officers file a ticket with EA support with their PlayerID and information on their guild detailing the issue. Thank you!

Gaz_ren_123

A dev telling us to raise a ticket and support telling us they can't do that. Which one is right???

GeorgeRules

Guess you took it as far as you can go. Do GW tomorrow and start a new guild, Probelm solved.

KingPin

Try this

DrNocard

To the OP it sucks and it's unfair that some can change their GL and others cannot. However, seems like the fastest solution is your ally list plus starting a new guild. You'll be done in a half hour. Good luck.

Kyno

I just don't get this, why not start a new guild?

Isn't that the simplest solution?

Dawnofdeadeye

They don't want to waste the credits obviously is why they just want to take back their guild. Should be possible quite frankly. Doesn't make since to not allow guild leader to be kicked if MIA.

GeorgeRules

But The guild leader bought the guild. It could be an illegitimate takeover.

Munchieman5150

An officer from my guild did this just this week. He went to contact support. There was an option to have customer service call him, and he did that. They called a little while later, checked the activity of the current leader, and proceeded to make him the new leader. Start to finish was under 30 minutes.

Gaz_ren_123

Done. Same ticket new advisor. My advice for any guild out there with the same problem: Don't take their crap! Keep at them and raise tickets until you find the one who actually has a brain and will do it.

Gaz_ren_123

GeorgeRules wrote: »

But The guild leader bought the guild. It could be an illegitimate takeover.

But they should be able to check before doing it...

GeorgeRules

What would they check. If i bought a guild and lost my phone and when i got a new one found that someone had stole my guild, I wouldn't be happy. I do understand but I question your motives. Just cut your losses and start a new guild.

Youthv2

Join mine, problem solved

Gaz_ren_123

GeorgeRules wrote: »

What would they check. If i bought a guild and lost my phone and when i got a new one found that someone had stole my guild, I wouldn't be happy. I do understand but I question your motives. Just cut your losses and start a new guild.

When he was last online?

I have no motives. The entire guild discussed in the chat for days and voted me leader since our current leader hadn't been online in 40 days. You can't make a guild and then not log in. We didn't kick him out after a week it was 40 days. We discussed in chat and i was unanimously voted as new leader. Everyone thought it was me anyway! Lol.

Gaz_ren_123

And i was eventually made leader by a new advisor.

Gaz_ren_123

There should be 30 days inactivity kick for guild leaders. It isn't fair to leave a guild hanging if you don't want to play the game anymore.

DjangoQuik

That's bull. I contacted support about something on behalf of our leader when he was in hospital and they said they could promote me to leader to get the issue fixed. In the end our leader managed to get back on and sort it out himself but it's absolutely possible for them to do that. I'd request to escalate the issue to someone at support that knows what they're doing because they're certainly not all useless.

Kyno

Gaz_ren_123 wrote: »

There should be 30 days inactivity kick for guild leaders. It isn't fair to leave a guild hanging if you don't want to play the game anymore.

Maybe not a straight kick, but a demotion to officer and an option to have an officer take over

Gaz_ren_123

If it was a straight kick then you wouldn't have this problem. Plus if they aren't playing the game anymore then why should they stay in the guild? The new leader would end up kicking them anyway for inactivity so it might as well just be a straight kick. It would force guild leaders to log on if they want to remain leader. Best solution for everyone I think.

Casual_Player

In GoTA if guild leader inactive for couple day then option for take over leadership will appear in any member of the guild so guild can carry on.
Issue like this kinda annoying at a time especially when you can't demote inactive leader even by contacting CS, i got classic reply "sorry we can't do it for you why not make new guild" by cs rival kingdom, guessing maybe they can't do that because their action restricted by sort of rule or just lazy doubt the latter though lol.
Make new one and forget every investment done on ye old guild(just realize many above poster mentioned same opinion already)