I came in second place in our raid last night, but after claiming my prize, I only got the Han Solo shards, the credits and guild currency. I never received my gear. I had received a full stun cuffs, 40 security scanner shards and 16 sensor array shards. When I went to my characters to gear up, no stun cuffs and it shows I have 0 security scanner shards.
I have opened a case with EA, but am I just SOL? Will EA actually find a way to get me back my missing gear? My magic 8-ball says, "Outlook not so good."
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I think i agree with your magic 8-ball good luck anyway!
They don't and will not help you with anything "lost" etc. That's how this system works. Sadly.