Bad Gateway EA Support

Anyone able to access their tickets for EA Support? After spending 50 minutes trying to submit a ticket, I finally got one through and got an email confirmation that they received it. Now I'm trying to go in and append the ticket with further information and every time I click the link they provided, I get "502 Bad Gateway". Is the EA Service Center down?

Replies

  • I am absolutely just disgusted with the extremely unprofessional and unhelpful answers and staff involvement with ALL cases and the simple fact that while you claim that you made all of these "updates" in order to help us, how come you had to make so many excuses for not handling the situation appropriately and the first time,and not provide helpful and useful information about what you COULD BE doing to Fix the game. It would be great if you finished the games development and set somerules and ways not to get scammed out of money and truly enjoy the game for which it should have been designed for in the first place! I understand the need to make $$$,but to take advantage of your die-hard customers is just plain disgusting behavior and no friend of mine.I believe thatafter I spoke with GooglePlay about this serious issue,they reimbursed me for a small but kind amount of money to show that they don't condone your practices,and that they received a significant number of calls citing the same amount of disgust and anger plus the fact that you really don't have your customers respect,and know that we are all disposable income to you cuz there will always be another naI've fool to believe that this will be a great game only to learn that the FORCE is not with you at all. Maybe since GooglePlay Flagged this disaster of an app. I wish you would have treated us better. I really trusted and believedo in you and this game.
  • My recent experience with EA Support is no better than my previous experiences. Does anyone else get the sense they take whatever you say, turn it around, reverse it, and then respond in broken English either to a completely different issue or in this case almost creating a disaster? Here is the actual communication we had (abbreviated for space):


    ME:
    I have a guest account at level 80, and when I log into Google play I have level 10. I want to be able to log into Google play so I can play across devices, but want my level 80 account to come up when I access Google Play.

    SUPPORT:
    After going through your concern, I would request you to please check that whether you are logging from the right account and do tell us the email account from which you are logging in the account to move your level so that we could check the account information .
    We will be looking forward to your response.

    ME (Now thinking, "All your base are belong to us"):
    xxx is the Google account I'd like attached to my level 80 guest account. As it stands now, if I log in using Google, I somehow revert back to level 10... heck no!

    SUPPORT:
    After going through your concern, I would request you to please contact us after 2-3 hours as we need to get the issue discuss with the specialists so once hey will be available , we will discuss the issue with them and let you know the exact information and resolution for this.

    ME (Now thinking, "I have to keep checking with you to see when someone emails you?"):
    Thank youfor your reply... since you'll be contacting the specialists and will know when there is a response, how about you email me when they give you the answer instead of me contacting you in a couple of hours to see if they got back to you?

    I really look forward to your response once they get back to you.

    SUPPORT:
    After going through your concern, I would like to inform you that you need to get this case resume after 2 hours again and at that time only we will discuss the issue with them and let you revert the answer back to your email

    We will be looking forward to your response.

    ME (Now thinking, "Huh?", and then waiting 2 hours)
    Sounds good. How are we doing now?


    SUPPORT:
    Having reviewed your mail, I understand that you lost your game progress. I can understand that must be disappointing for you.

    Please go through the below provided link that will help you resolving your concern.

    ME (Now thinking, "That wasn't what I wrote about" and the circle to the first email begins):
    I didn't lose my game progress as long as I sign in as a guest. What I want is to be able to sign into Google and have my guest account level. When I sign into google now, its level 10.

    SUPPORT:
    If you are sure that you have linked your game with Google play account then please recall the Google play account details and uninstall the Star Wars: Galaxy of Heroes game application and then re-install it and log-in with correct account of google play , I am sure you will get your game progress back.

    ME (Now thinking, "Oh God!"):
    I'm not sure what you mean by recalling Google play account details and uninstalling the Star Wars: Galaxy of Heroes game application, where you are "sure" I'll get my game progress back. Maybe I missed something...

    My accounts:

    Guest Account: Level 80. Can only play on my phone.
    Google Account: Level 10. I don't want this version.

    If I were to follow your suggestion and uninstall my guest account, and then re-install with with Google account (because I am sure I have linked it with my Google account)... tell me, what do you think would happen. Where you say you are sure I'd get my game progress back, I'd say I'm sure you'd have me destroy my level 80 account and reload it with a level 10 account without hope of ever recovering the Level 80. Now this may be OK for you because then you would have to provide no further assistance (you couldn't, there would be nothing there to support), this would not be OK for me. These little nuances that occur whenever I contact support make it take 10 times longer than it should and provides little, if any, real response, and in this case is EXACTLY OPPOSITE of what I have requested.

    I find EA support a great place to go if I just want to write back and forth in frustration, constantly being misunderstood, with absolutely no resolution.

    How about suggest I log into my Facebook account? How about ANYTHING but suggesting I delete my guest account. I'm not sure if you find that funny, or if you really don't understand the issue, but you are doing more harm than you can possibly realize.

    NEVER WRITE TO EA SUPPORT UNLESS YOU WANT A WEEK OR TWO OF WRITING BACK AND FORTH TO SOMEONE WHO CONSTANTLY MISINTERPRETS AND FRUSTRATES THE HELL OUT OF YOU HAVING TO EXPLAIN THINGS OVER AND OVER AND JUST GOING IN DIFFERENT CIRCLES.

    This particular response could have been handled in two emails, yet just by misinterpreting, it took 5 times longer than it should have and no resolution was given. 99% of everything that was written had nothing to do with the actual problem I had, or the resolution, which is still now, not existent. I bet it is 20 more emails back and forth before they tell me it can't be done.
  • I got to the point with my issue that they wouldn't let me email for the ticket anymore. My only options were phone call (I'm hard-of-hearing, so that's not really a good solution for me) or online chat. I opted for the online chat feature. Someone said "Hello, how can I help you?" I set out my issue for them, and then they never replied to me after that.

    Then they sent me an email a few days later saying "Hope we were able to resolve the issue with our chat feature." The problem still hasn't been resolved, but at least their support team doesn't have an open ticket to mess up their numbers anymore, so I guess they consider that a successful customer resolution.
  • Yeah, with companies like EA, just live with your issue or quit... Thats about as good as it gets.
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