Just got the message after completing a rancor raid today. I've been with the same guild since the guilds were launched, so that's not the issue. Has there been any "official" update on the status of this issue that I missed? Thanks!
In game name: Lucas Gregory FORMER PLAYER - - - -"Whale blah grump poooop." - Ouchie
In game guild: TNR Uprising
I beat the REAL T7 Yoda (not the nerfed one) and did so before mods were there to help
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My guild has completed 8 heroic rancors since the AAT raid launched. 5 of those were within the Friday of AAT launch and last Friday before guild reset (so an exact one week period) and we have all gotten rewards every time.
@OP, screenshot damage totals and put in a support ticket. Good luck.