Absent Leader
Dear EA/CG,
I know that this is not a bug in a technical sense but this issue is around since the introduction of guilds and has become recently a bummer as guild raid currency is being handed out to guild via their leaders exclusively.
The problem: Our leader went offline weeeeeks ago and never came back. We're lacking organization atm (we can start raids, of curse, but we can't promote/degrade officers .... ) and this can happen to every guild.
I also do know that the official (here on the forum) prescribed way to handle this situation is file a help ticket at EA help center and have them execute a leader change (this also shall be done by an officer only, see here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/741423#Comment_741423).
OK. I have done so (I'm an officer and I've provided all necessary info, like ally codes, guild name, and so on). Several times and several times reopening my ticket. I didn't got any response from EA so far since almost 4 weeks now. I know that there are players who have reported here that they get this issue addressed - but many many others here are still facing the very same problem.
So I would like to know what to do next @CG_Kozispoon?
Look, as long there are no in-game mechanics which are addressing these kinds of easy foreseeable problems I rate this as a bug! It should be able from within the game to have a kind of chief officer who automatically is promoted to leader once the original leader is absent a specific period of time - as an example.
Please think about this and give guilds a more meaningful existence.
Thanks!
I know that this is not a bug in a technical sense but this issue is around since the introduction of guilds and has become recently a bummer as guild raid currency is being handed out to guild via their leaders exclusively.
The problem: Our leader went offline weeeeeks ago and never came back. We're lacking organization atm (we can start raids, of curse, but we can't promote/degrade officers .... ) and this can happen to every guild.
I also do know that the official (here on the forum) prescribed way to handle this situation is file a help ticket at EA help center and have them execute a leader change (this also shall be done by an officer only, see here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/741423#Comment_741423).
OK. I have done so (I'm an officer and I've provided all necessary info, like ally codes, guild name, and so on). Several times and several times reopening my ticket. I didn't got any response from EA so far since almost 4 weeks now. I know that there are players who have reported here that they get this issue addressed - but many many others here are still facing the very same problem.
So I would like to know what to do next @CG_Kozispoon?
Look, as long there are no in-game mechanics which are addressing these kinds of easy foreseeable problems I rate this as a bug! It should be able from within the game to have a kind of chief officer who automatically is promoted to leader once the original leader is absent a specific period of time - as an example.
Please think about this and give guilds a more meaningful existence.
Thanks!
1
This discussion has been closed.
Replies
Btw: Since when is are raid coins a compensation for technical problems!?
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/75177/still-no-compensation-for-guilds-without-a-leader
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/77034/our-guild-leader-is-gone-help
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/76815/guild-leader-inactive
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/736203#Comment_736203
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/741069#Comment_741069
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/71258/devs-please-help-with-removing-absent-guild-leader
So this got resolved today. At least one good note. Thanks!
And for all still struggling: Keep trying. It may take weeks but it can be done!
The only problem left is that with those guild coins we did not received.
I totally agree with you concerning the raid tokens used for a pathetic payment. Not much of a compensation for the servers being down.
Everytime the servers f#ck up, they should be giving everyone 1000 crystals. Raid tokens are NOT a compensation
It seemed this issue has been resolved, so I'll be marking this as closed. Cheers!