Problems unlocking DK - holobits?

thee_pdx

So i finished all four levels of the DK event.

got my 50 shards

went to unlock, got a message - 'locate more holobits' (double you tee eff?)

Tried four times, same message.

In guild chat it said 'Thee PDX has unlocked DK' four times.

Restarted game, DK is now on 45/50 shards.

Anyone else had this problem?

Ive contacted EA support via the game, but no reply as of yet.

cheers

leef

re-start, re-boot, re-install ?

thee_pdx

hi thanks, yeah, tried first two, nada. still sat on 45/50. i might try to reinstall when i get a moment.

cheers

Tjbear02

Donkey Kong is in the game now!?

thee_pdx

SnakesOnAPlane

What's sad about this, we had folks beat Yoda and EP events that were still waiting, 1-2 months later, on resolution to unlock both characters due to the game bugging out on them. Go search in the Bugs forum. I was in shock at the zero help they were getting from support.

thee_pdx

thats not too reassuring. when i had an issue with crystals in the first tourney they came back striaght away to their credit. been 6 hours now...

cheers

Seventy_7

Same thing. Completed event, have 50 shards and go to activate Krennic, says I need holobits?? Now only 40 of 50 shards. Says in guild chat messaging he's been activated 3 times.... what now ??

sjkerhfgdjhd

Seventy_7 wrote: »

Same thing. Completed event, have 50 shards and go to activate Krennic, says I need holobits?? Now only 40 of 50 shards. Says in guild chat messaging he's been activated 3 times.... what now ??

What now? Now you hope that this is a really common problem, so common that they actually have to fix instead of just deciding that it isn't worth the effort for one player who probably wasn't going to spend much anyways.

SnakesOnAPlane

For those having this issue, please see this post here from @EA_MindTricks:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/comment/832095/#Comment_832095

I would suggest sending him a PM.

Kozispoon

Hiya!
Just want to reiterate @SnakesOnAPlane for those still wondering: Please PM @EA_MindTricks detailing the issue as well as your ally code. Thanks!

thee_pdx

hey

thanks all. i have literally only just this morning got an email back from ea, saying they dont understand my issue.

I have pmd mindtricks as suggested.

many thanks
ben